Rhonda Buxton
Spring
Summary
Dynamic administrative professional with a proven track record at Galloway Oil and Gas Company, adept at conflict resolution and data analysis. Successfully reduced financial discrepancies and enhanced customer relations management. Skilled in time management and motivated teams to achieve operational excellence, ensuring effective communication across all levels.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Galloway Oil and Gas Company
Tomball
03.2024 - Current
- Drove customer feedback to deliver information to management for corrective action.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Compiled data from various sources into organized reports for review by the management team.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
ASSISTING MANAGER
Burke's Outlet Stores / Beall's Inc.
Spring
07.2019 - 02.2024
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced, displayed, and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning, organizing shelves and displays, and selling merchandise.
- Plan and prepare work schedules, and keep records of employees' work schedules and time cards.
- Plan and coordinate advertising campaigns, and sales promotions, and prepare merchandise displays and advertising copy.
MANAGER
Dollar Tree Stores, Inc.
Spring
01.2015 - 06.2019
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
CUSTOMER CARE ASSOCIATE
Lowe's Home Improvement Corporation
Spring
09.2013 - 09.2016
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare sales slips or sales contracts
- Place special orders or call other stores to find desired items
- Ticket, arrange and display merchandise to promote sales
- Estimate and quote trade-in allowances
TEACHER
Redd School
Spring
08.2003 - 08.2009
- Enforce all administration policies and rules governing students
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Supervise, evaluate, and plan assignments for teacher assistants and volunteers
- Attend staff meetings, and serve on committees as required
- Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
- Prepare reports on students and activities as required by administration
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
TEACHER
Resurrection Lutheran Early Learning Center
Spring
08.2001 - 07.2003
- Establish and enforce rules for behavior, and procedures for maintaining order
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Teach proper eating habits and personal hygiene
- Prepare and implement remedial programs for students requiring extra help
- Select, store, order, issue, and inventory classroom equipment, materials, and supplies
- Attend staff meetings, and serve on committees as required
- Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula
Education
BA - Computer Science
ITT TECHNICAL INSTITUTE
Houston, TX01.2005
Pre-Schooler Development
EARLY EDUCATION CO-OP
San Diego, CA07.2001
Skills
- Interpersonal communications
- Conflict resolution
- Visual marketing
- Internal Customized Computer Systems
- Graphic Design
- Time Management Skills
- Planning
- Ability to strategize
- Decision-making and delegation
- Ability to motivate
- Effective multilevel communication
- Negotiation skills
- Schedule coordination
- Adaptive leadership
- Inventory loss control
- Crisis management
- Ability to multitask
- Empathy
- Good work ethic
- Customer relations management
References
References available upon request
Certification
- Customer Service Specialist (CSS) Certification- HDI.
- Certified Records Manager (CRM) Institute of Certified Records Managers.
- Quickbooks Certification- Intuit QuickBooks.
- Time Management Certificate Program- American Management Association (AMA).
- First Aide Certification
- CPR/AED Certification
Timeline
Administrative Assistant
Galloway Oil and Gas Company
03.2024 - Current
ASSISTING MANAGER
Burke's Outlet Stores / Beall's Inc.
07.2019 - 02.2024
MANAGER
Dollar Tree Stores, Inc.
01.2015 - 06.2019
CUSTOMER CARE ASSOCIATE
Lowe's Home Improvement Corporation
09.2013 - 09.2016
TEACHER
Redd School
08.2003 - 08.2009
TEACHER
Resurrection Lutheran Early Learning Center
08.2001 - 07.2003
BA - Computer Science
ITT TECHNICAL INSTITUTE
Pre-Schooler Development
EARLY EDUCATION CO-OP
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