Brianna Bandoo
Orlando,FL
Summary
Detail-oriented and reliable professional with experience in customer service, call center operations, administrative support, and healthcare assistance. Skilled in handling high call volumes, resolving customer issues, maintaining accurate records, and working efficiently in fast-paced environments such as warehouses, theme parks, and healthcare settings. Known for professionalism, teamwork, adaptability, and strong communication skills. Seeking an opportunity in an airport, office, or call center environment where organization, problem-solving, and customer care are essential.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Amello home care
Orlando
07.2023 - 09.2025
- Assisted clients with mobility and daily care using safe transfer techniques
- Documented services accurately using electronic tracking systems
- Maintained confidentiality in compliance with HIPAA regulations
- Worked independently while exercising sound judgment
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with medication administration, adhering to protocols for accuracy and compliance.
Stocking
Crocs
Orlando, FL
06.2022 - 08.2023
- Managed inventory, labeling, and product organization
- Audited incoming shipments and maintained accurate stock levels
- Kept displays neat, organized, and customer-ready
- Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
- Streamlined receiving process by unloading deliveries and promptly sorting products for stocking.
Team Member
Sea World
Orlando, FL
08.2021 - 03.2022
- Maintained cleanliness and organization of guest areas
- Monitored inventory and reported shortages
- Adapted to flexible scheduling based on operational needs
- Coordinated daily activities to enhance guest experiences and maintain timely service delivery.
- Supervised team members to ensure adherence to safety protocols and operational standards.
Amazon Warehouse Associate
Amazon
Orlando
06.2020 - 01.2022
- Selected and prepared customer orders for shipment with accuracy
- Inspected products to meet quality standards
- Followed company, state and OSHA safety rules, policies and regulations to promote safe working practices.
- Conducted quality checks on incoming and outgoing shipments to ensure product accuracy.
Call Center Agent
Alorica
Orlando
07.2020 - 11.2021
- Handled high-volume inbound and outbound calls professionally
- Documented customer concerns and updated case notes
- Resolved issues or escalated when necessary
- Maintained calm and courteous communication under pressure
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Events Staff Member
Universal Studios
Orlando, FL
11.2019 - 05.2021
- Assisted with event setup and vendor coordination
- Operated audio-visual equipment for presentations
- Collected guest feedback to improve experiences
- Coordinated event logistics to ensure seamless execution of activities.
- Managed crowd control and guest flow during high-traffic events.
Education
High school diploma or GED -
Sheeler High School
Orlando, FL06.2021
Skills
- Customer & Office Skills
- Customer Service Excellence
- Inbound & Outbound Calling
- Time management
- Call Handling & Documentation
- Problem Resolution
- Data Entry & Record Keeping
- Microsoft Word Mac OS Windows
- Remote Office Readiness
- Multitasking & Time Management
- Teamwork & Collaboration
- Operations & Logistics
- Inventory Control
- Stocking & Warehousing
- Order Picking & Packing
- Safety Compliance (OSHA)
- Store Maintenance
- Healthcare
- Certified Nursing Assistant (CNA)
- CPR & First Aid Certified
- HIPAA Compliance
- Patient Documentation
Certification
- CNA
- First Aid Certification
- Certified Home Health Aide
- CPR Certification
Languages
English
Full Professional
Timeline
CNA - Certified Nursing Assistant
Amello home care
07.2023 - 09.2025
Stocking
Crocs
06.2022 - 08.2023
Team Member
Sea World
08.2021 - 03.2022
Call Center Agent
Alorica
07.2020 - 11.2021
Amazon Warehouse Associate
Amazon
06.2020 - 01.2022
Events Staff Member
Universal Studios
11.2019 - 05.2021
High school diploma or GED -
Sheeler High School