Alexandra Gutierrez
Accounts Receivable And Collection Manager
San Antonio,TX
Summary
Highly accomplished Accounts Receivable and Collections Manager with over 10 years of experience driving revenue recovery, reducing DSO, and leading high-performing collections teams. Proven expertise in managing large AR portfolios, implementing strategic collection processes, and strengthening customer relationships to improve payment behavior. Skilled in credit risk assessment, negotiations, and dispute resolution. Proficient in financial systems including QuickBooks, Microsoft Dynamics NAV, and Open Invoice.
Overview
12
12
years of professional experience
2004
2004
years of post-secondary education
Work History
Accounts Receivable & Collections Manager
iHeartMedia
02.2024 - Current
- Lead a 10-member collections team, overseeing all aspects of accounts receivable and credit risk management.
- Developed and implemented new collections strategies, improving past due recovery by 75% and reducing DSO.
- Conduct detailed account reviews and recommend tailored repayment plans to mitigate delinquency risk.
- Coordinate with the legal team on escalated collections and litigation for non-responsive accounts.
- Provide leadership performance coaching and manage KPI metrics for team development.
- Generate monthly aging reports and DSO dashboards for senior finance leadership.
- Manage daily payment application processes using QuickBooks and other internal systems.
Accounts Receivable Manager
STEP Energy Services
11.2022 - 02.2024
- Directed the AR department, managing invoicing, collections, and credit risk for a portfolio exceeding $40M.
- Conducted risk analysis for new customer credit limits and monitored exposure levels.
- Improved collections processes, reducing outstanding balances over 90 days by 60%.
- Worked closely with sales and operations to resolve client disputes and accelerate payment cycles.
- Managed invoice processing through Spira, Microsoft Dynamics NAV, and Open Invoice platforms.
- Prepared detailed monthly cash flow forecasts and AR aging reports for executive leadership.
Senior Accounts Receivable Specialist
Gifted Healthcare
12.2019 - 08.2022
- Maintained a 97% collection rate within 90 days for a portfolio of healthcare and government receivables.
- Performed account reconciliations, payment posting in QuickBooks, and collection follow-ups.
- Assisted with credit analysis and risk reviews for new and existing customers.
- Resolved complex billing discrepancies and coordinated with cross-functional teams to reduce outstanding AR.
- Managed a receivables portfolio valued between $20M–$40M annually.
Accounts Payable & Receivable Specialist
Lifetime Recovery Outpatient
12.2013 - 11.2019
- Managed all AR functions, achieving a consistent 97% collection rate within 90 days.
- Oversaw invoicing for government contracts and private insurance accounts totaling $2.2M annually.
- Processed payments and maintained vendor/client databases using MIP software.
- Supported management in evaluating credit applications and mitigating receivables risk.
Client Services Coordinator
Lifetime Recovery Outpatient
12.2013 - 12.2015
- Provided administrative and billing support, ensuring accuracy in month-end client invoicing and reporting.
- Managed appointment scheduling and client communications to improve operational efficiency.
Education
Highschool -
Sandra Day O‘Connor
San Antonio, United States01-2004
Skills
- QuickBooks
Billing
Performance tracking
Advanced computer skills
Cash flow management
Financial reporting
Goal-oriented focus
Customer service management
Debt recovery expertise
Monitoring processes
SEC and call reporting
Payment acceptance
Account reconciliation
- performance reporting
- staff coaching
- Team management
- customer communication
- legal escalation
- risk assessment
- Negotiation
- KPI dashboards
- AR aging analysis
- cash forecasting
- DSO reporting
- MIP
- Open Invoice
- Spira
- Microsoft Dynamics NAV
- QuickBooks
Timeline
Accounts Receivable & Collections Manager
iHeartMedia
02.2024 - Current
Accounts Receivable Manager
STEP Energy Services
11.2022 - 02.2024
Senior Accounts Receivable Specialist
Gifted Healthcare
12.2019 - 08.2022
Accounts Payable & Receivable Specialist
Lifetime Recovery Outpatient
12.2013 - 11.2019
Client Services Coordinator
Lifetime Recovery Outpatient
12.2013 - 12.2015
Highschool -
Sandra Day O‘Connor
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