Alexandra Gutierrez

• Decorated cakes for special occasions including weddings.
• Assisted customers with planning cake vision, including color, theme, and size.
• Cleaned display cases, utensils, and work spaces to keep a sanitary environment.
• Worked with decorating and baking tools, such as tips and pastry bags.
• Stocked shelves and ordered inventory when products became low.
• Used photo cake software to create specialty cakes.
• Applied creative techniques to design beautiful, memorable cakes.
• BAKER
• Packaged bakery items and purchases in bags and boxes.
• Provided excellent customer service.
• Operated ovens, bread and deli slicers, proofers, and scales.
• Adhered to food safety protocols to protect customers.
• Replenished bakery cases and faced products throughout shift.
• Experience in opening and closing bakery. Including making donuts, baking and proofing bread, completing breakout, and cleaning bakery all in a timely manner.
• (951) 270-0707

Worked at walmart from May 2018- February 2022. And then came back to work here currently after my maternity leave.

• Designed and executed intricate cake decorations for various events and customer orders.
• Collaborated with team members to maintain efficient production flow during peak hours.
• Ensured adherence to food safety standards while decorating and handling baked goods.
• Trained new staff on decoration techniques and best practices in a fast-paced environment.
• Optimized workspace organization to enhance efficiency during peak decorating times.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.

• Greeted customers, answered questions, and recommended specials.
• Completed cleaning duties by sweeping, mopping, and tidying up stations.
• Provided exceptional service to high volume of daily customers.
• Stocked server areas before, during, and after shifts.
• Cleared tables and bussed dishes to allow for quick setups.
• Maintained accuracy while handling payments, giving change, and printing receipts.
• Developed strong and lasting relationships with regulars.
• Addressed concerns and complaints quickly to improve service.
• Calculated accurate bill amounts and processed cash and credit card payments.
• (951) 738-0310