Alexandra Guzman Tovar
Dallas,TX
Summary
Hardworking and passionate about learning. Professional communication skills and well as language proficiency in English and Spanish. Efficient at following instructions and developing teamwork strategies.
Overview
5
5
years of professional experience
Work History
Office Clerk
Lipman Produce
Garland, TX
11.2022 - Current
- Provided support and information to other areas in order to ensure delivery of products in a timely manner.
- Updated internal system daily.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Transcribed documents and maintained high levels of accuracy.
- Supported office clerical functions using word processing and other software, email and office machines.
- Kept office records organized and supplies well-stocked for optimal team performance.
Customer Service Representative
Steelcase
05.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships by following up each individual case closely by email etiquette.
Customer Service Representative
Dolex Dollar Express Inc
05.2019 - 07.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Administrative Assistant
AGM AC Services
01.2020 - 04.2024
- Provided administrative support to the executive team by filling work orders and paperwork.
- Conducted research on prices for vendors and provided said information to the executive team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Skills
- File Organization
- Data Management
- Data Entry
- Customer Relationship Management (CRM)
- Verbal Communication
- Bilingual
- Database entry
- Proofreading documents
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Clerk
Lipman Produce
11.2022 - Current
Customer Service Representative
Steelcase
05.2020 - 08.2024
Administrative Assistant
AGM AC Services
01.2020 - 04.2024
Customer Service Representative
Dolex Dollar Express Inc
05.2019 - 07.2024
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