Alexandra Hale
San Antonio,TX
Summary
Attentive employee with a successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service.
Overview
3
3
years of professional experience
Work History
Youth Soccer Coach
Youth Soccer Coach
09.2023 - 08.2024
- Developed and implemented weekly practice plans to improve players' technical, tactical, physical and mental abilities.
- Instructed players on proper techniques for dribbling, passing, shooting and defending.
- Facilitated communication between club officials, referees, coaches, parents and athletes.
Hostess & Waitress
Halligan's Public House
Warwick, USA
12.2022 - 08.2024
- Assisted in preparing the restaurant for opening and closing shifts
- I started out as a hostess and was promoted to waitress as soon as I reached the age requirement.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took reservations from patrons by phone or online.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by addressing customer needs promptly.
Intern
Middletown Housing Authority
Middletown, USA
06.2021 - 08.2024
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Cashier
Benito's Pizzeria & Cafe
Warwick, NY
12.2021 - 10.2022
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Education
High School Diploma -
Warwick Valley High School / Advanced Regents High School
Warwick, NY06.2024
Bachelor's Degree - Biology, Spanish
Louisiana State University
Baton Rouge, LA05.2028
Skills
- Reliable
- Organization
- Verbal Compassion
- Customer Service
- Multitasking
- Collaborative
- Diligence
- Strong leadership
Extracurricular Activities
Autism Awareness Club, 09/01/22, 06/30/24 Secretary of Chronic Illness Club, 09/01/23, 06/30/24 Prom committee member, 09/01/23, 06/30/24 President and Social Chair of Math Club, 10/01/23, 02/29/24 Career Fair, 09/01/23 Homecoming Float Building, 09/01/22, 09/30/24
Awards
- National Honor Society, 05/01/23, Accepted into National Honor Society.
- Seal of Biliteracy, Given the Seal of Biliteracy throughout New York State after being enrolled in college credit, dual enrollment classes.
- Superintendent's Award, Gathered more than 100 hours of community service over four years at high school, resulting in this award.
Languages
- English
- Spanish
Timeline
Youth Soccer Coach
Youth Soccer Coach
09.2023 - 08.2024
Hostess & Waitress
Halligan's Public House
12.2022 - 08.2024
Cashier
Benito's Pizzeria & Cafe
12.2021 - 10.2022
Intern
Middletown Housing Authority
06.2021 - 08.2024
High School Diploma -
Warwick Valley High School / Advanced Regents High School
Bachelor's Degree - Biology, Spanish
Louisiana State University
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