Alexandra Hansen
Daytona Beach,FL
Summary
Dynamic Administrative Assistant with a proven track record at J.C. Home Medical, excelling in care coordination and customer relationship management. Expert in Case management and insurance verification, I enhanced service continuity and resolved customer inquiries, ensuring exceptional patient experiences. Passionate about delivering efficient solutions and fostering positive outcomes in healthcare.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
J.C. Home Medical
Daytona Beach, FL
05.2024 - 12.2025
- Efficiently managed all incoming emails and correspondence, directing them to appropriate departments.
- Conducted follow-up calls for CPAP equipment setups, confirming appointments and ensuring customer needs were met.
- Coordinated with customers to manage CPAP supply needs, enhancing service continuity.
Sales Consultant and Case Manager
Lincare Powered Mobility
Daytona Beach, FL
08.2013 - 08.2024
- Sold equipment products and services as well as upgraded existing equipment for new and existing clients via inbound calls or initiating outbound inquiries.
- Providing clear explanations of benefits and facilitating physician communication ensuring all patient interactions were conducted with precision and efficiency.
- Effectively resolved customer concerns and inquiries, ensuring positive customer experiences.
- Obtained new customer information and submitted insurance claims.
- Conducted ad hoc reporting to reduce operational costs and improve overall efficiency.
Appointment Consultant
DME
Daytona Beach, FL
06.2008 - 08.2013
- Set service appointments for automotive dealerships, while promoting additional services.
- Conduct outbound surveys on dealership experience and promoted appointments for vehicle trade in evaluation.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FL06-2011
Associate of Arts - Criminal Justice
Keiser University
Skills
- Case management
- Medical billing
- Patient assessment
- Insurance verification
- Care coordination
- Customer relationship management
Qualifications Summary
- Fluent in English and Spanish.
- Expert in showing value and promoting targeted products to existing and potential customers.
- Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively to diverse audiences.
- Detail-oriented, customer-focused, and self-motivated.
Certification
- Salesforce
- HIPPA
- Bright Tree
- Compliance
- CPR
- ADP
- Policity
- CoAdQuantium
- Teams
- Medicare
- Medicare Advantages
- Private insurance
Timeline
Case Manager
J.C. Home Medical
05.2024 - 12.2025
Sales Consultant and Case Manager
Lincare Powered Mobility
08.2013 - 08.2024
Appointment Consultant
DME
06.2008 - 08.2013
High School Diploma -
Seabreeze High School
Associate of Arts - Criminal Justice
Keiser University
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