Alexandra Harlan
Dubuque,IA
Summary
Third-year Sociology student at Loras College enrolled in a 3+1 Accelerated BSN program with Mercy College of Health Sciences. Experienced in Hospital case management support, healthcare services, childcare, and family-centered care. Skilled in communication, documentation, community resource navigation, and interdisciplinary collaboration. BLS certified with a strong commitment to supporting children, families, and vulnerable populations.
Overview
5
5
year of professional experience
Work History
Case Manager Intern
MercyOne Clinton
Clinton, Iowa
08.2026 - Current
- Supported discharge planning by collaborating with nurses, social workers, and providers to ensure safe transitions of care.
- Reviewed patient records to identify referral needs, care plan updates, and follow-up requirements.
- Facilitated referrals to rehabilitation services, home healthcare agencies, community support programs, and substance abuse treatment services.
- Scheduled post-hospital follow-up appointments and conducted patient outreach to support continuity of care.
- Communicated with patients and families regarding care plans and connected them with community resources and assistance programs.
- Provided emotional support to clients experiencing mental health challenges.
- Maintained accurate care coordination documentation in accordance with MercyOne Clinton charting standards.
- Maintained confidential patient records and supported daily administrative operations.
Transporter
MercyOne Des Moines Medical Center
Des Moines, Iowa
05.2026 - Current
- Safely transported patients throughout the medical center while maintaining comfort, dignity, and safety.
- Verified patient identity and transport orders before every transfer.
- Collaborated with nursing staff to support patient mobility, transfers, and positioning.
Responded promptly to transport requests in a fast-paced healthcare environment. - Followed infection control protocols by cleaning and sanitizing transport equipment between uses.
Childcare
Our Lady of Guadalupe Early Childhood Education
Dubuque, Iowa
09.2025 - Current
- Foster positive social, emotional, and behavioral development in young children.
- Built trusting relationships with families through consistent communication regarding developmental progress and care needs.
- Monitored children's well-being and responded appropriately to behavioral and emotional concerns.
- Applied child development principles to support age-appropriate learning and growth.
- Maintained accurate records and ensured a safe, nurturing environment.
Education
Bachelor of Arts - Sociology
Loras College
Dubuque, IA05-2027
Skills
- Case Management
- Case Documentation
- Community Resource Navigation
- Family Engagement
- Patient Advocacy
- Child Development
- Needs Assessment
- Professional Communication
- Team Collaboration
- Conflict De-escalation
- Active Listening
- Time Management
- Organization
- Multitasking
- Confidentiality & HIPAA Awareness
- Care coordination
- Discharge Planning
Timeline
Case Manager Intern
MercyOne Clinton
08.2026 - Current
Transporter
MercyOne Des Moines Medical Center
05.2026 - Current
Childcare
Our Lady of Guadalupe Early Childhood Education
09.2025 - Current
Bachelor of Arts - Sociology
Loras College
Activities
Student Ambassador, 10/01/24, Present, Completed ambassador training and represent the college to prospective students and families., Provide campus tours and answer questions about student life and academics., Assist admissions staff with events and office tasks.
Skills Certifications
- BLS Certification, 05/21/2026
- Adult/ Child CPR Certified, 12/30/2025
- Universal Precautions, 09/26/2025
- DS 169 Child Abuse Mandatory Reporter Training, 09/23/2025