Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Harris

Crofton,United States

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Residential Director

Lamont Homes
03.2019 - Current
  • Enhanced the facility''s reputation by maintaining a high standard of care and ensuring compliance with state regulations.
  • Ensured resident safety by implementing strict protocols for emergency situations and conducting regular drills.
  • Increased occupancy rates through targeted marketing efforts and proactive communication with potential residents and families.
  • Promoted a culture of continuous improvement, encouraging staff to pursue professional development opportunities and stay current on industry best practices.

Esthetician

Aurum Aesthetics Atelier
02.2023 - 03.2024
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Stocked treatment rooms with proper supplies.
  • Performed consultations for patients before scheduling treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Handled busy schedules and stayed on top of key deadlines.
  • Administered treatments such as DMK enzyme therapy and alkaline wash, Osmosis facial infusion with microchanneling, Skinbetter science peel, Procell microneedling, Elaine Brennan get glowing micropeel and Face Reality acne peels to more than 15 patients per week at times.

Server/Bartender

Clyde's Of Chevy Chase
04.2022 - 08.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Manager/Bartender/Server/Hostess

Uncle Julios
08.2012 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

Esthetics - Skin

Aveda
Arlington, VA
02.2021

Associate of Arts - Baking And Pastry Arts

Stratford
Woodbridge, VA
08.2015

High School Diploma -

Osbourn High School
Manassas, VA
05.2011

Skills

  • Safe Food Handling
  • Holistic Skincare
  • Guest Engagement
  • Food Running
  • Professional Appearance
  • Hospitality service expertise
  • Beverage Preparation
  • Advanced Facials
  • Outstanding Client Care
  • Guest Services Expertise
  • Chemical Peels
  • Maintaining Clean Work Areas
  • Fast and Eager Learner
  • Staff Development

Certification

  • MD VA and DC Licensed Esthetician
  • DMK Paramedical Esthetician
  • Barbicide trained
  • Procell microchanneling certified
  • TIPS certified


Timeline

Esthetician

Aurum Aesthetics Atelier
02.2023 - 03.2024

Server/Bartender

Clyde's Of Chevy Chase
04.2022 - 08.2023

Residential Director

Lamont Homes
03.2019 - Current

Manager/Bartender/Server/Hostess

Uncle Julios
08.2012 - 03.2021

Esthetics - Skin

Aveda

Associate of Arts - Baking And Pastry Arts

Stratford

High School Diploma -

Osbourn High School

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