Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

Sharon Wright

Ocoee,FL

Summary

Public safety and care professional with over 20 years of experience in law enforcement, healthcare security, and residential care management. Demonstrated expertise in legal compliance, team leadership, and crisis communication. Skilled in managing high-pressure situations while providing compassionate care and maintaining safety standards.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Residential Director

Miramar Isles Assisted Care Facility Inc.
Clermont, FL
08.2024 - Current
  • Oversaw operations of five group homes, ensuring safety and compliance with quality care standards.
  • Managed documentation for support plans, medication logs, and care protocols effectively.
  • Led and supported residential staff to cultivate a cohesive, client-centered environment.
  • Coordinated interdisciplinary planning meetings and ensured timely submission of progress reports.
  • Enhanced staff training initiatives, improving accountability and audit readiness.

Telecommunication Operator

Orlando Health Central
OCOEE, Florida
12.2017 - 07.2024
  • Efficiently operated high-volume call systems, processing service requests and dispatching communications.
  • Created and submitted incident reports alongside internal communication logs for record-keeping.
  • Participated in ongoing training to enhance emergency preparedness and response capabilities.
  • Delivered accurate call routing and customer support with a solution-oriented approach.
  • Acted under HICS protocol during emergencies to ensure effective response.

Security Officer

Walt Disney World
Lake Buena Vista, Florida
08.2015 - 12.2017
  • Ensured proactive security at high-traffic locations, establishing rapport with guests and emergency personnel.
  • Monitored fire panels and safety systems while conducting comprehensive patrols of perimeter and interior.
  • Responded to incidents with professionalism, documenting all reports accurately and thoroughly.
  • Administered basic First Aid and support until emergency services arrived.

Security Officer

Andy Frain Services
Orlando, FL
01.2015 - 08.2015
  • Patrolled premises, responding to alarms, disturbances, and emergency calls effectively.
  • Maintained access control to monitor event traffic and ensure public safety.
  • Documented all activities with precise logbook entries and detailed incident reports.
  • Resolved issues promptly while providing clear information under minimal supervision.

Hospital Security Officer

Orlando Health Orlando Regional Medical Center
Orlando, Florida
08.2006 - 11.2014
  • Secured hospital campus through internal and external patrols to prevent incidents.
  • Directed helicopter landing zone operations for emergency transport cases.
  • Applied Baker Act and Marchman Act protocols per medical staff directives.
  • Maintained safety records and generated compliance reports according to hospital policy.

Police Officer

Jamaica Constabulary Force
Kingston, Jamaica
10.1989 - 05.2006
  • Enforced laws and ensured public safety through routine patrols and targeted operations.
  • Supervised station assignments, issued firearms, and coordinated officer dispatch effectively.
  • Conducted investigations and interrogations to support legal proceedings and gather evidence.
  • Maintained courtroom security and managed prisoner escorts during legal processes.

Education

Associate of Science - Criminal Justice

Everest University
Orlando, FL
10-2015

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Skilled in Microsoft Office Tools
  • Report writing
  • Time management
  • Analytical thinking
  • Problem solving
  • Baker and Marchman Act application
  • HIPAA compliance
  • Interviews and interrogations
  • Criminal evidence handling
  • Security screening procedures
  • Surveillance monitoring
  • Emergency response
  • Access control protocols

Core Competencies

  • Leadership & Team Supervision
  • Crisis Management & De-escalation
  • Emergency Communication & HICS Protocols
  • Incident Reporting & Investigation
  • Residential Care Operations
  • Public Safety & Protection
  • Regulatory Compliance
  • Conflict Resolution & Decision Making
  • Client Advocacy & Service Excellence
  • Community Engagement & Interagency Collaboration

Certification

  • CPR & AED Certified
  • CPI Certified
  • Firearms Certified
  • D License Certified (Security)

Timeline

Residential Director

Miramar Isles Assisted Care Facility Inc.
08.2024 - Current

Telecommunication Operator

Orlando Health Central
12.2017 - 07.2024

Security Officer

Walt Disney World
08.2015 - 12.2017

Security Officer

Andy Frain Services
01.2015 - 08.2015

Hospital Security Officer

Orlando Health Orlando Regional Medical Center
08.2006 - 11.2014

Police Officer

Jamaica Constabulary Force
10.1989 - 05.2006

Associate of Science - Criminal Justice

Everest University

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