Summary
Overview
Work History
Education
Skills
Accomplishments
Mentoring young single mothers in the community
Work Availability
Quote
Timeline
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Carrie Scott

Carrie Scott

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Residential Director

Nativity House KC
Kansas City, KS
05.2022 - Current
  • Assisted in recruitment and selection of mentors and clients.
  • Provided swift and knowledgeable emergency support in line with resident crisis protocols.
  • Supervised employees and oversaw their continuing education.
  • Implemented programs for our residents to utilize after they left program.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Conducted weekly meetings with clients and employees to review goals, address issues and provide support.

Insurance Specialist

Spring Venture Group
Kansas City, KS
03.2021 - 04.2022
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained high standards of customer service by building relationships with clients.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Processed eligibility and benefits verification and authorization requests.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Researched and resolved routine and complex issues.

Parent Support Specialist

Wyandot Behavioral Health Network
Kansas City, KS
02.2020 - 04.2021
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Documented data and completed accurate updates to case records.

Owner/Operator

Myself
Republic, MO
03.2006 - 05.2016
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Education

Bachelor of Science - Cell Molecular Biology And Psychology

Missouri State University
Springfield, MO
05.2023

Skills

  • Teambuilding
  • Organization and Time Management
  • Planning and Coordination
  • Google Workspace
  • Critical Thinking
  • Active Listening
  • Excel Software Proficiency
  • Multitasking Abilities
  • Dependable and Responsible
  • Written Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Excellent Communication
  • [Type] Software Proficiency
  • Good Telephone Etiquette
  • First Aid/CPR
  • Interpersonal Communication
  • PPE Compliance
  • Decision-Making
  • Flexible and Adaptable

Accomplishments

  • Achieved record fund raising one holiday season by sharing our mission by speaking to various groups around the city.
  • Wrote and articulated my own public speeches for education
  • Developed the entire educational budgeting and parenting program for single mothers experiencing home insecurity.
  • Documented and resolved program guidelines which led to a more successful completion rate for our program..
  • Supervised team of up to 20 staff members.
  • Provided emotional and resource support for over 300 people living well below the poverty line and usually facing the challenges of mental illness

Mentoring young single mothers in the community

I mentor single mothers in the Kansas City metro who are currently experiencing housing and nutritional insecurity. I provide emotional support while I help them find the appropriate resources for their needs. I continue to work with them to help them develop the necessary skills and assistance to maintain a healthy, secure lifestyle. Quite often this entails helping them get needed mental help while navigating the court system to deal with past mistakes.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's worthwhile to go find the dragon in the lair instead of waiting for it to come and eat you.
Jordan Peterson

Timeline

Residential Director

Nativity House KC
05.2022 - Current

Insurance Specialist

Spring Venture Group
03.2021 - 04.2022

Parent Support Specialist

Wyandot Behavioral Health Network
02.2020 - 04.2021

Owner/Operator

Myself
03.2006 - 05.2016

Bachelor of Science - Cell Molecular Biology And Psychology

Missouri State University

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Carrie Scott