Efstathia Bixhaku
Jewett City
Summary
Human services leader with extensive experience in behavioral health, crisis intervention, and residential program administration. Proven ability to supervise large teams, develop programs, manage compliance, and enhance service quality. Strong collaborator skilled in trauma-informed care, community engagement, and multilingual support of diverse populations.
Overview
5
5
years of professional experience
Work History
Residential Director
Oak Hill
01.2024 - Current
- Oversee five residential group homes supporting adults with developmental and mental health needs.
- Supervise 30+ staff including hiring, coaching, scheduling, and performance evaluations.
- Lead regulatory compliance with DDS standards and ensure accurate documentation.
- Manage audits, investigations, and program quality improvement initiatives.
- Coordinate interdisciplinary care and implement trauma-informed, person-centered plans.
Emergency Department Counselor
BHN – Behavioral Health Network
04.2024 - 12.2024
- Conducted intake assessments and assisted in patient stabilization.
- Facilitated psychoeducational groups and supported treatment planning.
- Collaborated with clinicians, nurses, and physicians on dispositions.
Mobile Crisis Counselor
CHD – Center for Human Development
01.2023 - 12.2024
- Responded to crisis calls and completed mobile psychiatric risk assessments.
- Developed safety plans, provided crisis counseling, and conducted follow-ups.
- Collaborated with hospitals, police departments, and outpatient providers.
- Maintained detailed clinical documentation and coordinated referrals.
Case Manager
Maine Pretrial Services
03.2021 - 05.2021
- Monitored individuals under pretrial conditions and prepared compliance reports.
- Completed risk assessments and connected clients to services.
- Maintained accurate documentation and coordinated court communication.
Education
M.S. - Forensic Psychology
American International College
Springfield, MA01.2023
B.A. - Psychology, Minor: Criminology
University of Southern Maine
Portland, ME01.2021
A.A. - Liberal Studies
Southern Maine Community College
South Portland, ME01.2019
Skills
- Program & Operations Management
- Staff Leadership & Training
- Behavioral Health & Crisis Intervention
- Community Partnerships & Outreach
- Data Tracking & Quality Assurance
- Trauma-Informed & Person-Centered Practice
- Multicultural & Multilingual Engagement
- Regulatory compliance
- Staff supervision
- Performance evaluations
- Quality improvement
Languages
Albanian
English
Greek
Timeline
Emergency Department Counselor
BHN – Behavioral Health Network
04.2024 - 12.2024
Residential Director
Oak Hill
01.2024 - Current
Mobile Crisis Counselor
CHD – Center for Human Development
01.2023 - 12.2024
Case Manager
Maine Pretrial Services
03.2021 - 05.2021
B.A. - Psychology, Minor: Criminology
University of Southern Maine
A.A. - Liberal Studies
Southern Maine Community College
M.S. - Forensic Psychology
American International College