ALEXANDRA HERNANDEZ
El Paso,Tx
Summary
Accomplished fulfillment professional with a proven track record in fast-paced warehouse environments and guest service roles. Adept at achieving and surpassing order accuracy standards, managing inventory, and delivering exceptional customer service. Skilled in problem-solving, multitasking, and fostering positive client relationships within team settings. Holding an MBA in Business Management, seeking to leverage operational efficiency, data analysis, and leadership capabilities to drive improvements and contribute to a dynamic organization.
Overview
11
11
years of professional experience
Work History
Fulfillment Expert
Target
03.2021 - Current
- Processed orders with accuracy and speed, ensuring timely delivery of goods
- Provided excellent customer service by responding to inquiries promptly and professionally
- Trained new team members on proper use of equipment and safety protocols within the warehouse environment
- Maintained accurate and efficient pick productivity resulting in placement as a pace setter for other team members to follow
- Developed and implemented efficient inventory management systems to reduce stock-outs and improve customer satisfaction
- Utilized warehouse management system software to manage product inventory levels.
Guest Service Advocate
Target
10.2016 - 03.2021
- Monitored employee attendance records and handled any disciplinary actions as needed
- Demonstrated ability to effectively manage a team of guest service representatives in ensuring customer satisfaction
- Coached and mentored team members on how to handle difficult customer situations with professionalism and courtesy
- Provided regular performance reviews for staff members to ensure they were meeting job expectations
- Trained new employees on proper procedures for responding to customer inquiries or complaints
- Analyzed customer feedback regarding products, services, and overall experience to improve quality standards.
Teacher's Assistant
Riverside Child Development Center
10.2013 - 06.2016
- Assisted in educating students utilizing current child development theories and practices
- Monitored student progress, providing feedback and support as needed
- Encouraged student independence and academic achievement by exploring new concepts and activities.
Kitchen Assistant
University Of California-Riverside
09.2015 - 10.2015
- Diligently kept work area clean and organized to maintain a sanitary environment in accordance with health regulations
- Assisted with preparation of meals in accordance with recipes and dietary requirements
- Proactively worked with chefs to develop creative ideas for specials or promotional offerings.
Education
Bachelor Of Science (B.S.) - Biomedical Science
University of Texas at El Paso
El Paso, TXBachelor Of Arts (B.A.) - English
University of California-Riverside
Riverside, CAMaster Of Business Administration (M.B.A.) - Business Administration And Management
Indiana University-Purdue University Indianapolis
Indianapolis, IN05.2024
Skills
- Insights Interpretation and Presentation
- Adaptability and Change Management
- Leadership and Initiative
- Operations Research and Optimization
- Excellent Collaborator & Communicator
- Problem Solver & Critical Thinker
- Data Analysis and Metrics Development
- Supply Chain Knowledge
- Exceptional Time Management Skills
- Order Accuracy & Execution
- Proficient in Microsoft Word, PowerPoint, and Excel Spreadsheets
- Fast Learner & Multi-Tasker
Timeline
Fulfillment Expert
Target
03.2021 - Current
Guest Service Advocate
Target
10.2016 - 03.2021
Kitchen Assistant
University Of California-Riverside
09.2015 - 10.2015
Teacher's Assistant
Riverside Child Development Center
10.2013 - 06.2016
Bachelor Of Science (B.S.) - Biomedical Science
University of Texas at El Paso
Bachelor Of Arts (B.A.) - English
University of California-Riverside
Master Of Business Administration (M.B.A.) - Business Administration And Management
Indiana University-Purdue University Indianapolis