Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic

Alexandra Hernandez

Greenwood,FL

Summary

Experienced in effectively managing multiple priorities with strong organizational skills and dependability. Thrives in fast-paced environments and excels at meeting deadlines. 10 years of customer service experience across various fields. Seeking a full-time role that offers professional challenges and allows for leveraging strong interpersonal skills, effective time management abilities, and problem-solving expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Evidence Custodian

Jackson County Sheriff’s Office
09.2022 - Current
  • Maintained a high level of cleanliness and organization within the evidence room, creating an optimal environment for the preservation and accessibility of items.
  • Collaborated with investigators and attorneys to provide timely access to critical evidence, supporting successful case resolutions.
  • Streamlined the chain of custody process for increased efficiency and accuracy in evidence handling.
  • Provided training on evidence handling procedures for new personnel, fostering a culture of accountability and professionalism.
  • Enhanced security measures within the evidence room, minimizing instances of tampering or unauthorized access.
  • Supported investigations by providing expert knowledge on proper packaging techniques for various types of physical evidence.
  • Established relationships with court personnel, facilitating efficient communication regarding evidence requests.
  • Handled high-profile cases with discretion, maintaining confidentiality and upholding ethical standards at all times.
  • Developed and maintained an updated inventory system to effectively track and locate items within the evidence room.
  • Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
  • Improved evidence organization by implementing a comprehensive categorization system.

Communications Dispatcher

Jackson County Sheriffs Office
02.2022 - Current
  • First Responder to 911 and other incoming calls for assistance including First Aid, Fire, Bomb Threats, Utility and Animal Control
  • Dispatch Police, Fire, and EMS units and assign officers where needed
  • Utilizing critical decision-making skills ensuring action taken in crisis situations is timely and within the department guidelines
  • Reacting to calls via telephone, police radio, walk-ins
  • Respond quickly and thoroughly to research and execute of warrants
  • Run driver licenses, registrations, and criminal histories to support officers with critical information necessary to make field decisions
  • Certified in use of criminal database
  • Multi-tasked with a large workload using six monitors, a radio, headset, and multi-line phone system
  • Communication with life-flight, assisted living, hospice, and hospital staff for pick-up, drop off, and triaging patients

Certified Correctional Officer

Jackson Correctional Institution
02.2020 - 02.2022
  • Searched building and grounds, living quarters and work areas for contraband
  • Completed dorm sanitation and maintenance checks and reported results to management
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
  • Maintained correct physical head count at all times
  • Reviewed housing assignments and reassigned inmates when needed
  • Completed incident reports when disorder or violence occurs
  • Enforced resident behavior management protocols and wrote incident reports for infractions
  • Signed in all visitors and completed appropriate visitation log forms
  • Used CDC to record important information, including prisoner identification, charges and incidences of inmate disturbance
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
  • Observed and responded to incidents, directed inspections for weapons and contraband and monitored incoming and outgoing vehicles
  • Searched inmates and cells for contraband and any illegal items

Certified Nursing Assistant

Chipola Health And Rehab
12.2017 - 10.2020
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Obtained client medical history, including medication information, symptoms and allergies
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Transported patients between rooms and appointments or testing locations
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

Pizza Delivery Driver

Dominos
05.2017 - 12.2017
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle
  • Secured food to prevent loss and maintain freshness during transport
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash
  • Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times
  • Presented customers with bills and receipts to collect payment for items delivered
  • Verified orders prior to completing deliveries to avoid customer complaints
  • Processed payments by accepting cash, checks and credit and debit card payments

Sales Associate Team Leader

Babies R Us
03.2016 - 03.2017
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging

Retail Sales Associate

Bealls Outlet
08.2015 - 12.2015
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Performed stocking and informed management of low inventory quickly
  • Trained in loss prevention, visual merchandising and general sales skills
  • Skilled using cash register including processing sales discounts and refunds

Education

Law Enforcement Certification - Law Enforcement

Panhandle Technical College
Chipley, FL
03.2025

Correctional Officer Certification - Corrections

Chipola College
Marianna, FL
03.2019

High School Diploma -

Marianna High School
Marianna, FL
05.2015

Skills

  • Critical decision making
  • Working under pressure
  • Multitasking
  • Weapons training
  • Bilingual fluent in Spanish
  • Responding effectively to emergency situations
  • Customer service
  • Documenting
  • Efficient and reliable team player
  • Fast learner

Certification

  • Evidence Specialist
  • AR-15 Certified
  • EFEID Certified
  • 40 mm Certified
  • 9 mm Certified
  • 12 Gauge Certified
  • Chemical Agents Certified
  • DART Trained
  • Cell Extraction Trained
  • CNA Licensed
  • NCIC/FCIC Certified
  • Emergency Management Training

Accomplishments

Dual Law Enforcement Officer

Certified Evidence Specialist

Affiliations

Property and Evidence Association of Florida

Languages

Spanish
Native or Bilingual

Timeline

Evidence Custodian

Jackson County Sheriff’s Office
09.2022 - Current

Communications Dispatcher

Jackson County Sheriffs Office
02.2022 - Current

Certified Correctional Officer

Jackson Correctional Institution
02.2020 - 02.2022

Certified Nursing Assistant

Chipola Health And Rehab
12.2017 - 10.2020

Pizza Delivery Driver

Dominos
05.2017 - 12.2017

Sales Associate Team Leader

Babies R Us
03.2016 - 03.2017

Retail Sales Associate

Bealls Outlet
08.2015 - 12.2015

High School Diploma -

Marianna High School

Law Enforcement Certification - Law Enforcement

Panhandle Technical College

Correctional Officer Certification - Corrections

Chipola College

Similar Profiles

CREATE PROFILE
Alexandra Hernandez