Iris Coleman
Savannah,GA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Evidence Custodian
Bryan County
Pembroke, GA
10.2022 - Current
- Reviewed requests from outside agencies for access to specific pieces of evidence.
- Verified authenticity of documents before releasing them from custodial control.
- Received and logged evidence from law enforcement officers into a secure database.
- Maintained accurate records on all evidence received, processed, stored, disposed or transferred.
- Ensured that all policies and procedures are followed when receiving, processing, storing, or disposing of evidence.
- Provided guidance to law enforcement personnel on proper methods for collecting and preserving physical evidence at crime scenes.
Deputy Sheriff
Chatham County
Savannah, GA
09.2013 - 10.2022
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Provided courtroom security for judicial proceedings.
- Trained new officers on proper patrol procedures and techniques.
- Prepared detailed written reports documenting incident information and investigative activities.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
Customer Service Representative
Lynxx Transportation
Savannah, GA
10.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Bartender
Red Lobster Restaurant
Savannah, GA
02.2009 - 09.2013
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
Customer Service Manager
Target
Savannah, GA
01.2010 - 11.2012
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
GED -
Savannah Technical College
Savannah, GA02-2010
Associate of Science - Criminal Justice
Savannah Technical College
Savannah, GASkills
- Conflict Resolution
- Technical Support
- Call center procedures
- Live chat support
- Professional telephone demeanor
References
References available upon request.
Timeline
Evidence Custodian
Bryan County
10.2022 - Current
Customer Service Representative
Lynxx Transportation
10.2021 - 05.2022
Deputy Sheriff
Chatham County
09.2013 - 10.2022
Customer Service Manager
Target
01.2010 - 11.2012
Bartender
Red Lobster Restaurant
02.2009 - 09.2013
GED -
Savannah Technical College
Associate of Science - Criminal Justice
Savannah Technical College
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