Alexandra Hernandez Madriz
Doral,FL
Summary
- Results-driven Warehouse Operations Manager with a track record of optimizing processes and enhancing productivity. Strong ability to lead teams and develop strategies that drive revenue growth and improve customer loyalty.
- Dynamic professional with strong customer service and data entry skills. Proven ability to thrive in fast-paced environments while optimizing workflow processes.
- Proficient office administrator with demonstrated expertise in customer relations and data management. Known for effective communication and problem-solving skills, contributing to enhanced client satisfaction and operational efficiency.
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Asistente Administrativo
Legal Forms Services
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Business Development Manager
Grupo Latam Internacional
01.2024 - 10.2024
- Cultivated and maintained strong relationships with clients, resulting in
- increased customer loyalty and repeat business.
- Assisted clients by providing tailored quotes for specif products and skillfully
- negotiated prices to meet customer needs while ensuring portable outcomes.
- Proactively sent updated inventory lists to clients to promote new stock and drive sales growth.
- Developed and executed targeted sales campaigns and special offers to enhance product visibility and boost sales.
- Negotiated directly with high-volume buyers to secure mutually beneficial deals,
- contributing to significant revenue growth.
- Conducted regular follow-ups with clients to ensure satisfaction and identify additional sales opportunities.
- Analyzed market trends and customer feedback to identify opportunities for new product offerings and sales strategies.
Warehouse Operations Manager
Grupo Latam Internacional
07.2023 - 01.2024
- Ensured that all orders were accurately fulfilled on time.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Generated warehouse shipping documents, packing lists and invoices.
Costomer Returns Associate
Amazon HOU7
06.2022 - 06.2023
- Processed returned items, including verifying condition and accuracy of product information.
- Performed detailed investigations on customer accounts for discrepancies related to product returns.
- Adhered to company policies regarding returns and exchanges.
- Researched customer complaints regarding product returns and resolved any discrepancies or conflicts as needed.
- Entered data into the computer system to track all returned items, refunds, and store credits issued.
- Compiled reports outlining details of customer return activity.
Warehouse Fulfillment Associate
NY Magnum
08.2018 - 06.2021
- Performed regular cycle counts to ensure accuracy of warehouse inventory.
- Loaded and unloaded trucks with freight, manually or using powered
- equipment such as pallet jacks and forklifts.
- Organized warehouse shelves, racks, and bins according to product codes.
- Picked orders for shipment accurately and efficiently utilizing RF scanners.
- Verified orders against invoices for accuracy before shipping.·
- Communicated effectively with coworkers, supervisors, customers, and vendors regarding order status and issues.
Education
High School Diploma -
UEI Rómulo Gallegos.
Valencia, Venezuela.07-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Stock management
- ShipStation
- SkuVault
- QuickBooks
- UPS WorldShip
- Sales
- Google office
- Problem Resolution
- E-Commerce
- Invoice processing
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Asistente Administrativo
Legal Forms Services
01.2025 - Current
Business Development Manager
Grupo Latam Internacional
01.2024 - 10.2024
Warehouse Operations Manager
Grupo Latam Internacional
07.2023 - 01.2024
Costomer Returns Associate
Amazon HOU7
06.2022 - 06.2023
Warehouse Fulfillment Associate
NY Magnum
08.2018 - 06.2021
High School Diploma -
UEI Rómulo Gallegos.