ALEXANDRA HERNANDEZ ORTIZ
Orlando,FL
Summary
Hardworking and detail-oriented pre-med student with a strong passion for the medical industry. Experienced in customer relations, multitasking, and problem-solving in fast-paced environments. Self-motivated with sound judgment and the ability to work effectively both independently and within a team. Dedicated to gaining hands-on experience in healthcare while pursuing a career in medicine.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
Knight Circle
05.2023 - Current
- Foster a positive, inclusive environment for 2,000+ residents.
- Address student concerns, mediate conflicts, and promote a safe living space.
- Plan and execute community events to enhance engagement and connections.
- Enforce university policies to maintain a respectful and well-kept residence.
Medical Office Assistant
Dr. Mark A. Spear, MD
05.2024 - 07.2024
- Maintained medical inventory and ensured HIPAA compliance.
- Assisted with patient intake, scheduling, and electronic record management.
- Verified insurance, updated patient information, and handled billing.
- Managed check-in/out, patient inquiries, and appointment coordination.
- Prepared exam rooms and supported physicians during exams.
Secretary
A La Mode Canine
02.2021 - 05.2022
- Handled customer calls, providing information and scheduling appointments.
- Managed client bookings to ensure efficient scheduling.
- Assisted in coordinating the company’s presence at local farmer's market events.
Babysitter
Self-employed
08.2020 - 05.2022
- Responded to customer issues to provide immediate resolution and improve retention
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being
- Cared for children of various ages and assisted with feeding, dressing and daily activities
- Helped complete homework, school projects and chores
- Responsibly watched children while parents were out
- Ensured physical and social well-being of each child
Office Clerk
Jersey College School Of Nursing
06.2021 - 08.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
- Oversaw office inventory by restocking supplies and submitting purchase orders
Education
Bachelor of Science - Biology: Pre-health Track
University of Central Florida
Orlando, FL05-2026
Skills
- Problem Solving
- Collaborator
- Time management
- Adaptable
- Technical Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Certification
- Basic Life Support (BLS) Provider Card - American Heart Association.
Shadowing
- Internal Medicine | Dr. Mark Spears – 48 hours
Observed patient care, diagnostics, and treatment plans in internal medicine. - OB/GYN Shadowing | Dr. Wanda Torres – 8 hours
Observed patient care, consultations, and gynecological procedures. - Operating Room Shadowing – 8 hours
Gained exposure to surgical procedures and the operating room environment.
Research
Biomedical Acoustics Research Laboratory (BARL)
Assisting Dr. Hansen Mansy in data collection for research on biomedical acoustics, supporting experiments and analysis related to the application of sound waves in medical diagnostics and treatment.
Timeline
Medical Office Assistant
Dr. Mark A. Spear, MD
05.2024 - 07.2024
Resident Assistant
Knight Circle
05.2023 - Current
Office Clerk
Jersey College School Of Nursing
06.2021 - 08.2021
Secretary
A La Mode Canine
02.2021 - 05.2022
Babysitter
Self-employed
08.2020 - 05.2022
Bachelor of Science - Biology: Pre-health Track
University of Central Florida
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