Alexandra Herrera
West New York,NJ
Summary
Detail-oriented professional with proven expertise in effectively overseeing various banking operations. Well-versed in optimizing processes, ensuring regulatory compliance, and leading high-performing teams. Adept at enhancing customer satisfaction, analyzing data, identifying areas for improvement, and implementing strategies to increase efficiency and profitability. Prudent in fostering culture of excellence, steering cash management, and building professional relationships at all levels. Refined communicator; equipped with interpersonal, organizational, critical thinking, and problem-solving skills, while thriving in challenging and fast-paced environments. Proficient in Microsoft Office Suite.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant Intern
Cynthia Rowley
Client Service Analyst
Connectone Bank
01.2022 - Current
- Manage various operational tasks, including updating client requests through online reporting systems
- Respond to service requests and oversee daily performance metrics to ensure alignment with organizational goals
- Serve as primary escalation contact for both internal and external stakeholders
- Determine customer needs and propose effective solutions
- Fostered positive interactions with customers by utilizing comprehensive product knowledge
- Effectively resolved issues by deploying root cause analysis and research techniques
- Increased customer satisfaction by delivering outstanding customer service.
Senior Bank Teller
TD Bank
01.2019 - 01.2022
- Engaged directly with customers, welcomed bank customers, and offered assistance with financial inquiries and needs
- Oversaw basic financial transactions, such as deposit acceptance, loan payment processing, cash verification, and check cashing within designated limits
- Ensured adherence to all banking regulations and policies
- Boosted customer retention by resolving financial concerns and facilitating transactions
- Achieved WOW star status for consistently surpassing sales targets
- Recognized as top Quarterly performer in Hudson region.
Education
Bachelor of Arts - Journalism & Media Studies, Digital Communication, Information & Media
Rutgers University
New Brunswick, NJSkills
- Financial Reporting & Analysis
- Regulatory Compliance
- Risk Management
- Customer Support & Satisfaction
- Transaction Processing
- Cash Management
- Cross-functional Collaboration
- Leadership & Team Building
- Operational Excellence
Certification
CPR Certified
Timeline
Client Service Analyst
Connectone Bank
01.2022 - Current
Senior Bank Teller
TD Bank
01.2019 - 01.2022
Executive Assistant Intern
Cynthia Rowley
Bachelor of Arts - Journalism & Media Studies, Digital Communication, Information & Media
Rutgers University
CPR Certified
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