Alexandra Ibarra
Columbus,OH
Summary
Alexandra Ibarra is a reliable and capable individual of meeting strict deadlines and thriving in fast-paced positions. Efficient and precise with commitment to finishing jobs quickly and accurately. Has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Call Center Agent
Connexus Technology
11.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Museum Experience Assistant
Oregon Jewish Museum
06.2022 - 09.2022
- Opened, closed and maintained a clean and inviting environment and aimed to provide visitors with a pleasant experience at all times
• Acted as a first point of contact for visitors and customers delivering a visitor experience that upheld the Museum’s core values of equity, inclusion, diversity,
and access
• Assisted with membership registration process, special event reservations. tour, and program requests
• Took calls and provided coverage in the absence of managers, or when
elevated/emergency issues arose
• Worked with outside consultants on visitor and staff safety procedures
Student Editor
Pacific Historical Review
09.2019 - 10.2021
- Communicated daily with scholars internationally
- Processed reviews and submitted scholarly articles
- Oversaw blind review process for submitted scholarly articles
- Provided copy editing and developmentally editing support for submitted scholarly articles
- Provided technical assistance to submitting scholars throughout the publication process
- Assisted lead editor with reviewing and editing final copies for consistency to both the journal publication standards and the field of History
Historical Researcher
Tualatin Parks
12.2019 - 03.2020
- Organized team meetings to identify and create a research plan for a historical and community focused park naming project
- Worked in collaboration with other researchers from diverse discplinaries
- Conducted independent local historical research to understand areas of significance that local communities wanted to highlight for future park names
- Arranged and conducted several interviews with local community organizations and individuals to asses community priorities for local parks
- Skills
- Highly responsible and reliable
- Leadership
- Adaptability
- Customer Service
- Effective Time Management
- Strong Communication Skills
- Ability to Work Under
- Pressure
- Editing and Proofreading
- Content Research &
- Development
- Trained in Past Perfect cataloging system
- Creative Problem Solving
- Fast Learner
- Good team player
- Cash Handling alexhopeibarra@yahoo.com Portland (971)-806-1387
- Collaborated with research team to create an intra-department pamphlet detailing the purpose of the project
- Assisted project supervisor with reviewing and editing final naming report for the department
Retail Cashier
Winco
09.2017 - 09.2019
- Greeted customers upon their entry into the store and helped them with any questions and concerns
- Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register
- Also oversaw self-checkout area and troubleshooted checkout machine issues for customers
- Performed all checkout procedures quickly and accurately each time, assisting customers daily
- Assisted with stocking shelves, keeping front lanes tidy, and assisting backroom staff with restocking go-back items
- Mentored 15+ employees by training them to operate a checkout lane
Collections Assistant
Washington County Musuem
09.2016 - 09.2017
- Trained to handle, catalog and store delicate historical objects
- Assisted with updating and reformatting older catalog entries to more accurately reflect the condition and context of donated materials
- Created, reformatted and assembled informational panels, also picked and organized historical artifacts for exhibits, and transporting, constructing and mounting exhibit pieces for current and new exhibits
- Assisted supervising curatorwith local community engagement and outreach for the museum
Food Service Worker
Aramark
09.2016 - 09.2017
- Organized and prioritized work flow and daily assignments for maximum production
- Supervised production methods and techniques to ensure quality and safety standards
- Maintained a positive and productive environment for both customers and coworkers
- Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of supervisors and managers
- Trained and supervised assisting food service workers
Adminstrative Assistant
Women's Reosurce Center
09.2014 - 09.2015
- Assisted with reception services by greeting customers both in person and on the telephone
- Scheduled appointments for students seeking support from the center
- Assisted on-call staff with providing administrative support to students in crisis
- Provided assistance to visitors navigating the university grounds
- Successfully promoted events and programs leading to higher levels of community involvement.
Education
Bacherlor of Arts - History
Portland State University
High School Diploma - undefined
The Keystone School
Skills
- Customer Service
- Calm and Professional Under Pressure
- Account Maintenance
- Maintaining Clean Work Areas
- Online Chat
- Collaborative Environments
- Billing Adjustments and Refunds
- Call Volume and Quality Metrics
- Copywriting
- Project Management
- Teleconferencing and Videoconferencing
- Document Management and Storage
- Database Maintenance
Timeline
Call Center Agent
Connexus Technology
11.2022 - 07.2023
Museum Experience Assistant
Oregon Jewish Museum
06.2022 - 09.2022
Historical Researcher
Tualatin Parks
12.2019 - 03.2020
Student Editor
Pacific Historical Review
09.2019 - 10.2021
Retail Cashier
Winco
09.2017 - 09.2019
Collections Assistant
Washington County Musuem
09.2016 - 09.2017
Food Service Worker
Aramark
09.2016 - 09.2017
Adminstrative Assistant
Women's Reosurce Center
09.2014 - 09.2015
Bacherlor of Arts - History
Portland State University
High School Diploma - undefined
The Keystone School
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