Amani Matar-Lee
McDonough,GA
Summary
Adept EKG Technician with a proven track record at Greensboro College, showcasing exceptional problem-solving and communication skills. Leveraged critical thinking and certified expertise to enhance patient care and operational efficiency. Excelled in teamwork and customer service, consistently exceeding satisfaction goals. Proficient in Microsoft Excel and CPR certified, embodying a positive and professional demeanor. Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus Technology
11.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
EKG Technician
Greensboro college
, NC
10.2024 - Current
- Maintained accurate records of patient data, test results, and other relevant information.
- Performed equipment diagnostics, troubleshooting and evaluations.
- Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Observed strict confidentiality when handling patient information according to HIPAA regulations.
MIT
McDonald’s
Locust Grove, US
02.2023 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate
Famous Footwear
Locust Grove, US
11.2020 - 02.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Computed purchases and received and processed cash or credit payment.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided exceptional customer service.
Education
Certificate - Ekg Technician
Greensboro College
12-2024
Health Education -
Luella High School
05.2023
Some College (No Degree) - Counseling Psychology
Georgia State University
Atlanta, GASkills
- Problem-solving abilities
- Critical thinking
- Certified EKG technician
- Analytical skills
- CPR/AED
- Negotiation strategies
- Strong teamwork
- Call center experience
- Customer service
- Microsoft Excel
- Positive and professional
- Excellent communication
Certification
- CPR Certification
- EKG Certification
- Driver’s License
Additional Information
Throughout high school, I balanced academics, full-time work, and athletics as a track team leader. This experience strengthened my leadership, perseverance, and ability to manage responsibilities effectively.
Location
McDonough, GA, US
Personal Information
Authorized To Work: US for Any Employer
Timeline
Customer Service Representative
Connexus Technology
11.2024 - Current
EKG Technician
Greensboro college
10.2024 - Current
MIT
McDonald’s
02.2023 - Current
Sales Associate
Famous Footwear
11.2020 - 02.2024
Certificate - Ekg Technician
Greensboro College
Health Education -
Luella High School
Some College (No Degree) - Counseling Psychology
Georgia State University
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