Alexandra Ines
AZ
Summary
Mature, responsible, and task-oriented A-level student seeking employment in any field. Highly enthusiastic and motivated, consistently demonstrating dedication as a team player. Eager to gain valuable hands-on experience in a fast-paced environment, contributing a strong work ethic and passion for customer service.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Representative/Cashier
Six Flags Magic Mountain
08.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Volunteer
Newbury Park First Christian Church
07.2020 - 06.2023
- Assisted with special events or programs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Engaged in community outreach to aid program mission centered on community support and enrichment
Education
High School Diploma -
Golden Valley High School
Santa Clarita, CA06.2023
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Adaptability and Dependability
- Complaint handling
- Cooperative Attitude
- Computer Skills
- Basic Math Functions
- Guest Satisfaction
Accomplishments
- Promoted to Lead after only a year for exceptional performance.
- Trained and mentored over 15 employees.
- Supervised team of over 50 staff members.
- Awarded 6 trophies for the Street Art Safe competition for creating a PSA about distracted driving.
References
Available upon request.
Timeline
Lead Customer Service Representative/Cashier
Six Flags Magic Mountain
08.2022 - Current
Volunteer
Newbury Park First Christian Church
07.2020 - 06.2023
High School Diploma -
Golden Valley High School