Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Alexandra Ines

Alexandra Ines

AZ

Summary

Mature, responsible, and task-oriented A-level student seeking employment in any field. Highly enthusiastic and motivated, consistently demonstrating dedication as a team player. Eager to gain valuable hands-on experience in a fast-paced environment, contributing a strong work ethic and passion for customer service.

Overview

4
4
years of professional experience

Work History

Lead Customer Service Representative/Cashier

Six Flags Magic Mountain
08.2022 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Volunteer

Newbury Park First Christian Church
07.2020 - 06.2023
  • Assisted with special events or programs
  • Used strong interpersonal communication skills to convey information to others
  • Supported engaging, fun, and smooth-running events by helping with organization and planning
  • Volunteered with groups and organizations to help make measurable differences for program recipients
  • Engaged in community outreach to aid program mission centered on community support and enrichment

Education

High School Diploma -

Golden Valley High School
Santa Clarita, CA
06.2023

Skills

  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Adaptability and Dependability
  • Complaint handling
  • Cooperative Attitude
  • Computer Skills
  • Basic Math Functions
  • Guest Satisfaction

Accomplishments

  • Promoted to Lead after only a year for exceptional performance.
  • Trained and mentored over 15 employees.
  • Supervised team of over 50 staff members.
  • Awarded 6 trophies for the Street Art Safe competition for creating a PSA about distracted driving.

References

Available upon request.

Timeline

Lead Customer Service Representative/Cashier

Six Flags Magic Mountain
08.2022 - Current

Volunteer

Newbury Park First Christian Church
07.2020 - 06.2023

High School Diploma -

Golden Valley High School
Alexandra Ines