Alexandra Ivanescu
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Applying 5 years of creating quality dining and event experiences.
Overview
5
5
years of professional experience
Work History
Banquet Captain
Apawamis Club
Rye, NY
05.2024 - Current
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Coordinated with sales and catering teams to understand event requirements and client needs.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
Banquet Captain
The Mar-a-Lago Club
Palm Beach, FL
10.2023 - 05.2024
- Supervise event staff and offer support when needed.
- Conduct pre-function meeting with servers, and review all information pertinent to setup and service of function.
- Check employee grooming and uniforms, rectify any deficiencies.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, and clean-up.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Monitored guest satisfaction levels throughout the event duration.
- Resolved customer complaints promptly, while maintaining a professional demeanor.
- Collaborated closely with catering managers on upcoming events and their needs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Coordinated with employees to arrange tables, chairs, and other equipment needed for functions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to their original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Resolved guest complaints to maintain complete customer satisfaction.
Banquet Captain
The Mar-a-Lago Club
Palm Beach, FL
10.2022 - 05.2023
- Supervise event staff and offer support when needed.
- Conduct pre-function meeting with servers, and review all information pertinent to setup and service of function.
- Check employee grooming and uniforms, rectify any deficiencies.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, and clean-up.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Monitored guest satisfaction levels throughout the event duration.
- Resolved customer complaints promptly, while maintaining a professional demeanor.
- Collaborated closely with catering managers on upcoming events and their needs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Coordinated with employees to arrange tables, chairs, and other equipment needed for functions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to their original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Resolved guest complaints to maintain complete customer satisfaction.
Waitress
Hackensack Golf Club
Oradell, NJ
05.2022 - 10.2022
- Knowledge of the menu, with the ability to make suggestions
- Manage orders and ensure the optimal guest experience
- Assist banquet supervisor with setting the event and communicating with the host
- Greeting members and escorting at their table
- Helping with food running and bussing tables as needed
- Cooperate with all staff to ensure a good service.
Waitress
Mar-a-Lago Club
Palm Beach, FL
10.2021 - 05.2022
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments and issuing receipts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Cleared away dirty dishes from tables after each course was finished.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted in seating guests at tables
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
Waitress
Bay Head Yacht Club
Bay Head, NJ
05.2021 - 10.2021
- Take and serve food/drink orders
- Input the food and drink order in the computer
- Cooperate with back of the house to provide an excellent service for members
- Helping with food running and bussing the tables as needed
- Charging members and presenting the checks
- Greet customers, escort them to the table and present menus.
- Provided excellent customer service to ensure repeat customers.
Waitress
The Everglades Club
Palm Beach, FL
10.2020 - 05.2021
- Charge members based on their consumption
- Customer oriented and positive attitude
- Take and serve food/drinks orders according to their needs
- Set tables and dining room area according to the reservations
- Keep tables clean and tidy at all times
- Communicate with front of the house and back of the house in order to provide a good experience for the customer.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
Waitress
The Everglades Club
Palm Beach, FL
10.2019 - 05.2020
- Charge members based on their consumption
- Customer oriented and positive attitude
- Take and serve food/drinks orders according to their needs
- Set tables and dining room area according to the reservations
- Keep tables clean and tidy at all times
- Communicate with front of the house and back of the house in order to provide a good experience for the customer.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
Education
Hotel, Motel And Restaurant Management - Hospitality
Penn Foster Career School
Scranton, PA12.2022
Master's Degree - Human Rights -
The Technical University of Cluj-Napoca - North University Centre of Baia Mare
06.2018
Bachelor's Degree - Social Work -
The Technical University of Cluj-Napoca - North University Centre of Baia Mare
06.2016
Skills
- Critical thinking and problem solving
- Professionalism and work ethic
- Teamwork and collaboration
- Attention to details
- Banquet Setup
- Staff Supervision
- Positive attitude towards new challenging tasks
- Guest Relations
- Sales and Marketing
Languages
Romanian
English
Hungarian
Spanish
Timeline
Banquet Captain
Apawamis Club
05.2024 - Current
Banquet Captain
The Mar-a-Lago Club
10.2023 - 05.2024
Banquet Captain
The Mar-a-Lago Club
10.2022 - 05.2023
Waitress
Hackensack Golf Club
05.2022 - 10.2022
Waitress
Mar-a-Lago Club
10.2021 - 05.2022
Waitress
Bay Head Yacht Club
05.2021 - 10.2021
Waitress
The Everglades Club
10.2020 - 05.2021
Waitress
The Everglades Club
10.2019 - 05.2020
Hotel, Motel And Restaurant Management - Hospitality
Penn Foster Career School
Master's Degree - Human Rights -
The Technical University of Cluj-Napoca - North University Centre of Baia Mare
Bachelor's Degree - Social Work -
The Technical University of Cluj-Napoca - North University Centre of Baia Mare
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