Arianne Teodoro
York,ME
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
10
10
years of professional experience
Work History
Banquet Captain
Cliff House Maine
04.2024 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Operations Manager
Lime Canary LLC
07.2019 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Food Hostess
Six Flags
03.2015 - 05.2015
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Supported team members during busy shifts, demonstrating strong collaboration and communication skills.
- Maintained a clean and sanitary work environment, adhering to strict health and safety regulations for optimal food handling.
- Contributed to a positive workplace culture by actively participating in team meetings, sharing feedback, and celebrating successes.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere that fostered positive dining experiences.
- Streamlined food delivery process by accurately conveying orders from customers to kitchen staff in a timely manner.
Customer Service Representative
Qualfon
12.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Hotel And Restaurant Management
Saint Paul University Dumaguete
Dumaguete City, Philippines03.2016
Skills
- Team management
- Customer service
- Computer skills
- Office administration
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Dedicated team player
- Professional and mature
- Meticulous attention to detail
Timeline
Banquet Captain
Cliff House Maine
04.2024 - Current
Operations Manager
Lime Canary LLC
07.2019 - 05.2024
Customer Service Representative
Qualfon
12.2016 - 02.2017
Food Hostess
Six Flags
03.2015 - 05.2015
Bachelor of Science - Hotel And Restaurant Management
Saint Paul University Dumaguete
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