Lakya Pettus
North Little Rock,Arkansas
Summary
Dynamic Banquet Captain with proven expertise at Doubletree By Hilton, excelling in team management and event execution. Recognized for enhancing guest satisfaction through exceptional service and effective staff training. Skilled in inventory management and food safety, consistently ensuring seamless operations in high-pressure environments. Committed to delivering memorable dining experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Captain
Doubletree By Hilton
07.2021 - Current
- Assisted in setup and breakdown of banquet events, ensuring efficient workflow.
- Provided exceptional customer service to guests, enhancing overall dining experience.
- Collaborated with kitchen staff to coordinate meal service during events.
- Monitored tables for guest satisfaction and promptly addressed needs.
- Trained new staff on service standards and operational procedures.
- Maintained cleanliness and organization of banquet areas throughout events.
- Supported event planning by communicating requirements with event coordinators.
- Adapted quickly to changing circumstances and guest requests during high-pressure situations.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Supervised and mentored kitchen and serving staff.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Processed customer payments to accurately record transactions.
Banquet Server
Doubletree By Hilton
03.2018 - Current
- Provided exceptional service during high-volume events, ensuring guest satisfaction and prompt attention to needs.
- Collaborated with kitchen staff to coordinate timely meal service, enhancing overall event efficiency.
- Trained new servers on protocols and service standards, fostering a knowledgeable and cohesive team environment.
- Managed setup and breakdown of banquet spaces, maintaining organization and adherence to safety protocols.
- Adapted quickly to changing event requirements, demonstrating flexibility in fast-paced settings.
Restaurant Server
Olive Garden Restaurant
03.2017 - 03.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area operations, maintaining cleanliness and organization during high-volume service periods.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Trained and mentored new servers on menu knowledge and customer engagement techniques.
Fast Food Cashier
Popeyes
11.2016 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accuracy in cash handling and daily financial reconciliation.
- Trained new staff on operational procedures and customer service protocols.
- Managed inventory levels, restocking supplies to maintain service flow.
Banquet Server
Marriott
12.2012 - 11.2016
- Assisted with inventory management, tracking supplies and equipment for seamless operational flow during events.
- Implemented feedback from guests to improve service delivery, contributing to higher satisfaction rates at events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
Education
No Degree -
Arkansas College of Barbering & Hair Design
Little Rock, AR09-2012
High School Diploma -
North Little Rock High School
North Little Rock, AR05-1996
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Staff supervision
- Exceptional leadership
- Employee development
- Food safety
- Food safety and sanitation
- Inventory management
- Beverage management
- Team player
- Time management
- High volume dining
- Customer service
- Food running
- Operations reporting
- Table and tray bussing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-15 staff members.
Certification
- Waterford Talent Program, Doubletree by Hilton - [2022-2023]
Accolades
I am Currently the reigning Employee of the Year for 2024
I have Received Employee of the Month, as well as Employee of the Quarter 2018
I have been Employee of the Year 2022
Languages
English
Full Professional
Timeline
Banquet Captain
Doubletree By Hilton
07.2021 - Current
Banquet Server
Doubletree By Hilton
03.2018 - Current
Restaurant Server
Olive Garden Restaurant
03.2017 - 03.2018
Fast Food Cashier
Popeyes
11.2016 - 07.2017
Banquet Server
Marriott
12.2012 - 11.2016
No Degree -
Arkansas College of Barbering & Hair Design
High School Diploma -
North Little Rock High School
Similar Profiles
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
KHUN SOE MYINT MYAT (KAI)KHUN SOE MYINT MYAT (KAI)
Purchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton SukhumvitPurchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton Sukhumvit
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Talib DalwaiTalib Dalwai
Cluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al MurojCluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
SUMMER MEYERSUMMER MEYER
Server at Skinny J's ArgentaServer at Skinny J's Argenta