Alexandra Jacobson
Redondo Beach,CA
Summary
Knowledgeable and dedicated customer service associate with experience in sales, volunteer training and team leadership. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and helping to grow businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Volunteer
10,000 Villages
08.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved customer complaints by actively listening to their concerns and implementing appropriate solutions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Supported event planning for successful community outreach, ensuring a positive experience for all attendees.
- Assisted in the development of training materials for new volunteers, fostering a knowledgeable and cohesive team environment.
- Lead recruitment events to bring in new volunteers from the company's desired demographics.
Teacher's Assistant
El Camino Community College
02.2021 - 06.2021
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Provided instructional support to students unable to attend regular classes.
- Taught course material under guidance of professor.
- Worked with professor to optimize learning plans based on student test grades and evaluations.
Tutor
El Camino Community College
02.2021 - 08.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Led tutoring workshops for groups of students with related tutoring needs.
- Facilitated small group sessions focusing on academic subject areas.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Sociology
University of California Santa Barbara
Goleta, CA03.2024
Skills
- Problem Solving
- Product Knowledge
- Computer Literacy
- Adaptability
- Multitasking
- Stress Management
- Organizational Skills
- Attention to Detail
- Interpersonal Skills
- Conflict Resolution
- Time Management
- Effective Communication
- Staff Education and Training
- Strategic Sales Knowledge
Timeline
Teacher's Assistant
El Camino Community College
02.2021 - 06.2021
Tutor
El Camino Community College
02.2021 - 08.2022
Customer Service Volunteer
10,000 Villages
08.2019 - 06.2022
Sociology
University of California Santa Barbara