Alexandra Johnson
West Palm Beach,FL
Summary
Dynamic office manager with a proven track record at Astro Roofing Company, excelling in team coordination and customer service. Skilled in appointment scheduling and HIPAA compliance, I enhance operational efficiency and foster effective communication, ensuring client satisfaction and streamlined processes. Committed to delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Exceptional Insurance Company
Pompano Beach, FL
01.2014 - 06.2025
- As a Front Desk Receptionist, my responsibilities were answering phone calls, scheduling appointments, insurance verifications, customer service, and referrals.
Office Manager, A/Project, Manager, A/Receptionist
Astro Roofing Company
Deerfield Beach, FL
07.2017 - 09.2024
- As an office manager of Astro Roofing, I maintained operational efficiency and team productivity. My responsibilities included overseeing daily administrative functions, managing schedules, coordinating meetings, and ensuring effective communication within the organization. I am skilled in providing exceptional customer service by acting as a point of contact for clients and addressing inquiries promptly, as well as project coordination, financial management, and record keeping, ensuring compliance with regulations, and effective resource allocation.
Education
High School Diploma -
Curtis High School
Staten Island, NY05-1991
Skills
- Appointment scheduling
- Insurance verification
- Data entry
- Electronic health records
- Patient check-in
- Customer service
- Team coordination
- Office management
- Policy compliance
- Effective communication
- Time management
- Conflict resolution
- Problem solving
- Record keeping
- Financial management
- HIPAA compliance
- Patient registration
- Appointment management
- HIPAA guidelines
- Co-payment collection
- Typing [number] wpm
Timeline
Office Manager, A/Project, Manager, A/Receptionist
Astro Roofing Company
07.2017 - 09.2024
Front Desk Medical Receptionist
Exceptional Insurance Company
01.2014 - 06.2025
High School Diploma -
Curtis High School
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