Alexandra Johnson
Maybank,TX
Summary
Detail-oriented service professional experienced in remote client support, documentation management, and issue resolution across various sectors. Skilled in effective communication with diverse clients, resolving complex service issues, and maintaining accurate records in fast-paced environments. Entrepreneurial background enhances organizational skills and operational oversight. Ready to apply communication and investigative skills in a Claims Professional role With Sedgwick.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Founder | Operations & Client Services Manager
Location One Cleaning LLC
Texas, TX
05.2025 - Current
- Managed client relationships with construction managers and commercial property teams.
- Coordinated cleaning operations across multiple job sites to meet construction turnover deadlines.
- Conducted quality inspections and ensured properties met client expectations prior to occupancy.
- Maintained service documentation, invoicing, and client records.
- Built partnerships with builders through professional outreach and account management.
Clerical & Customer Service Representative (Remote
TaxAct
Coppell, Tx
01.2025 - 05.2025
- Provided remote support assisting customers with tax filing, account access and documentation questions.
- Investigated and resolved complex client issues while maintaining detailed case records.
- Entered and updated customer information in internal systems with high accuracy.
- Verified financial information and ensured compliance with company guidelines, mitigating potential risks.
- Escalated technical and account-related cases to appropriate departments when necessary.
Logistics Operations & Frieght Coordinator
CD Transportation LLC
Mabank, Texas
01.2023 - 01.2025
- Managed transportation of hazardous materials and specialized, high-value, oversized freight.
- Managed logistics delays and cargo issues, maintaining operations during high-pressure situations.
- Coordinated conversations among shippers, carriers, and claimants to streamline communication and resolve issues.
- Negotiated damage claims with insurance companies, managing cargo loss disputes to ensure timely resolution.
- Meticulous record-keeping regarding load, mileage and safety documentation.
- Familiarity with transportation management systems and electronic logging devices.
Client Service Representative
AmerisourceBergen
Frisco, Tx
02.2020 - 02.2022
- Assisted customers with account inquiries, documentation updates, and service investigations to enhance customer satisfaction.
- De-escalated difficult situations while maintaining professionalism, resulting in positive customer experiences.
- Documented detailed interaction notes and ensured accurate records to support service quality and compliance.
Virtual Concierge
Maestro Personal Assistants
Dallas, Tx
01.2019 - 11.2019
- Organized complex schedules and coordinated logistics for travel and services, facilitating seamless client experiences.
- Handled incoming requests via phone, email, text, and fax, ensuring timely and effective responses.
- Managed daily customer interactions, providing high-touch service to enhance client satisfaction.
- Ensured service accuracy by regularly reviewing processes and data.
Education
Certificate of Technical Studies - Personal Fitness Trainer
Brookhaven College
Dallas, TX06-2014
High School Diploma -
R.L. Turner
TexasSkills
- Claims Documentation
- Data Entry & Record Management
- Compliance Awareness
- Client communication and empathy
- Conflict resolution
- Problem Investigation
- Remote Customer Support
- High volume call handling
- Investigative problem solving
- Structured decision making
- Compliance awareness
- Records management
- Email and document processing
- Office and CRM proficiency
- Multitasking and time management
Certification
NASM CPT Course
Timeline
Founder | Operations & Client Services Manager
Location One Cleaning LLC
05.2025 - Current
Clerical & Customer Service Representative (Remote
TaxAct
01.2025 - 05.2025
Logistics Operations & Frieght Coordinator
CD Transportation LLC
01.2023 - 01.2025
Client Service Representative
AmerisourceBergen
02.2020 - 02.2022
Virtual Concierge
Maestro Personal Assistants
01.2019 - 11.2019
Certificate of Technical Studies - Personal Fitness Trainer
Brookhaven College
High School Diploma -
R.L. Turner