Dyan Bohannon
Chubb Insurance Company
Chesapeake,VA
21
years of professional experience
Electronic Services Representative managing high-volume property, auto, and general liability claims while following processing guidelines for agents, insureds, and customers. Reviews incoming documents, extracts claim details, and supports adjusters with accurate information for claim setup and follow-up. Also assists the workers' compensation team by handling 30+ medical provider calls per week and gathering claim data for processing.
Work History
Electronic Services Representative
- Manage 100 property, auto, and general liability claims daily while following center processing guidelines.
- Support Workmen’s Comp adjusters by contacting medical providers and gathering claim information for processing.
- Maintain accurate claim records and enter key details that support policy inquiry and case management.
- Deliver responsive customer service to agents, insureds, and customers while explaining claim status and next steps.
Service Advisor Trainee, Coordinator, Greeter
4 Years 7 Months- Processed 5 daily close-outs to reconcile advisor sales, credit card accounts, cash, and checks.
- Delivered counter and phone support, providing service estimates, vehicle status updates, and transportation options.
- Resolved customer concerns by coordinating with advisors on service issues and follow-up communication.
- Maintained a positive guest experience through consistent, professional support during pickup and return interactions.
Sales Representative, Service Advisor/Agent
12 Years- Presented Hyundai safety, warranty, and credit options to support customer purchase and delivery decisions.
- Processed credit applications, warranty coverage, and auto insurance documents through the finance department.
- Resolved customer complaints and minor service issues by preparing vehicle concerns and coordinating estimates.
Administrative Assistant
2 Years 5 Months- Supported the Manufacturing Department by assisting the Director, managers, and engineering team with day-to-day administrative needs.
- Assisted managers with monthly cost accounting procedures and maintained accurate records for department review.
- Maintained Safety and Quality Certifications, along with machinery manuals, to support compliance and reference needs.
Administrative Assistant III/Records Coordinator
4 Years 7 Months- Coordinated correspondence, travel itineraries, and travel order requests for administrative support.
- Prepared payroll purchasing materials and maintained calendars to keep daily office operations organized.
- Supported personnel scheduling, profiles, interviews, and hiring paperwork for managers and supervisors.
Education
Bachelor of Science - Criminal Justice, Homeland Security
18 credits
Skills
Claims processing
Case management
Claims documentation
Document review
Customer service
Call handling
Complaint resolution
Appointment scheduling
Microsoft Office
Policy inquiry
Records management
Data entry
Timeline
Service Advisor Trainee, Coordinator, Greeter
Casey BMW Auto Dealership
05.2017 - 12.2021Read More
Administrative Assistant
Canon Virginia
10.2010 - 03.2013Read More
Administrative Assistant III/Records Coordinator
Northrop Grumman
03.2006 - 10.2010Read More
Sales Representative, Service Advisor/Agent
Mile One Automotive
05.2005 - 05.2017Read More
Saint Leo University
Bachelor of Science from Criminal Justice, Homeland Security
Read More
Electronic Services Representative
Chubb Insurance Company
CurrentRead More