Ivona Anderson
City
Summary
Diligent Provider Services Representative with a history of managing provider networks and cultivating relationships within the healthcare industry. Strengths include clear communication, problem-solving skills, and knowledge of health insurance processes. Previous work has resulted in streamlined procedures for service providers, improved patient satisfaction rates, and strengthened relationships with healthcare professionals.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Provider Services Representative
CareMetx
Richards
12.2025 - 02.2026
- Managed provider inquiries regarding patient access and insurance verification processes.
- Coordinated with healthcare providers to gather necessary documentation and information.
- Educated providers on CareMetx services and support offerings for patients.
- Maintained accurate records of provider interactions and service requests in the system.
Billing Specialist
Conduent
05.2023 - 09.2024
- Reviewed and processed complex medical billing and pharmacy claims across multiple states.
- Investigated and resolved denied claims to ensure timely reimbursement.
- Provided multi-channel support including phone, chat, and email to assist members with billing inquiries.
- Supported members by answering inquiries and explaining billing procedures.
Customer Service Representative
American Standard
05.2022 - 10.2022
- Scheduled in-home consultations for bath and shower solutions, balancing high call volumes.
- Managed inbound and outbound calls while maintaining exceptional customer service.
- Delivered real-time assistance via live chat and promptly responded to email inquiries.
Social Media Analyst
Genpact
05.2020 - 04.2022
- Monitored and evaluated social media content to ensure compliance with company policy.
- Identified emerging trends and patterns to inform strategy and reporting.
- Prepared detailed analytics reports for internal stakeholders.
- Engaged with users through social platforms, providing chat-based support where necessary.
Floating Teacher's Aide
Premier Learning Center
09.2019 - 04.2020
- Assisted with classroom activities, lesson planning, and daily care routines.
- Maintained a clean, organized, and nurturing environment for students.
Document Fulfillment Coordinator
Allstate
12.2014 - 03.2019
- Processed insurance claims with accuracy and confidentiality.
- Performed high-volume data entry, 10-key processing, and multi-screen document management.
- Organized and prepared scanned mail for efficient workflow.
- Provided internal email support for claims processing teams and external clients.
Billing & Enrollment Specialist
Aegis
10.2013 - 07.2014
- Managed billing, enrollment, and medical claims processing using medical terminology.
- Resolved customer concerns with clear communication and problem-solving skills, including email and chat support.
Education
Shawnee Mission North
Shawnee, KSSome College (No Degree) - Early Childhood Care And Education
Navarro College
Corsicana, TXSkills
- Medical & Pharmacy Billing
- Claims Resolution
- Customer Service (Phone, Chat & Email)
- Data Entry (10-Key)
- Social Media Analysis
- Reporting & Documentation
- Multi-State Billing Processes
- Medical billing
- Claims processing
- Insurance verification
- Multi-channel support
- Effective communication
- Attention to detail
- Healthcare industry
- Call center experience
- HIPAA compliance
- Data entry proficiency
- Order fulfillment
- Communication skills
- Refunds processing
- Oracle enterpriseone
- Schedule mastery
- Client assessment
- Office equipment proficiency
- Work prioritization
- Retail store support
- Multitasking
- Order and refund processing
- Customer data confidentiality
- Account updating
- Understanding customer needs
- Order processing
- Professional telephone demeanor
- Professionalism
- Customer education
- Multi-line phone talent
- Shipping and receiving
- Billing procedures
- Inbound call answering
- Microsoft exchange
- Adaptability and flexibility
- Business ethics
- Team building
- Provider relations
- Compliance management
- Time management
- Conflict resolution
- Data analysis
- Documentation management
Websites
Timeline
Provider Services Representative
CareMetx
12.2025 - 02.2026
Billing Specialist
Conduent
05.2023 - 09.2024
Customer Service Representative
American Standard
05.2022 - 10.2022
Social Media Analyst
Genpact
05.2020 - 04.2022
Floating Teacher's Aide
Premier Learning Center
09.2019 - 04.2020
Document Fulfillment Coordinator
Allstate
12.2014 - 03.2019
Billing & Enrollment Specialist
Aegis
10.2013 - 07.2014
Shawnee Mission North
Some College (No Degree) - Early Childhood Care And Education
Navarro College