Jessica Salinas
Zapata
Summary
Personable and detail-oriented Medical Front Desk Receptionist with proven experience facilitating patient appointments in fast-paced clinical environments. Known for delivering exceptional patient service, working effectively under pressure, and professionally resolving patient and staff concerns. Skilled in maintaining a positive, welcoming atmosphere while supporting efficient clinic operations.
CORE STRENGTHS:
- Friendly and professional demeanor
- Courteous and patient-focused communication
- Fast learner with strong adaptability
- Positive, team-oriented attitude
- Dependable and punctual
- Collaborated effectively with healthcare providers, nurses, and administrative staff to ensure smooth clinic operation
- Maintained positive working relationships with staff and patients in a fast-paced environment
Overview
21
21
years of professional experience
2008
2008
years of post-secondary education
Work History
Provider Services Representative
APC Home Health
Laredo
01.2025 - Current
- Performed day-to-day patient care duties accurately and efficiently
- Assisted patients with safe handling and mobility
- Provided personal care, including bathing and grooming
- Administered medications to patients per provider orders
- Prepared and assisted with meals according to patient needs
- Completed laundry duties, including washing and drying clothing and linens
- Delivered compassionate, patient-centered care while maintaining dignity and comfort
Medical Receptionist
Border Clinic PLLC
Zapata
05.2023 - Current
- Manage front desk operations in a fast-paced primary care clinic
- Handle high-volume incoming calls while maintaining excellent patient service
- Schedule appointments, laboratory tests, radiology exams, and specialist referrals
- Verify insurance eligibility (including Medicare) through online portals
- Collect co-pays and payments; assist with medical collections
- Respond to patient inquiries regarding appointments, clinic hours, and services
- Maintain accurate electronic medical records using eClinicalWorks (ECW)
- Communicate effectively with healthcare providers to ensure timely delivery of test results
- Support patient flow and ensure HIPAA compliance at all times
- Scheduled patient appointments and managed clinic calendar efficiently.
- Greeted patients warmly and ensured smooth check-in process.
- Maintained accurate patient records in electronic health system.
Provider Services
South Primacy Care
Laredo
01.2010 - 10.2024
- Performed day-to-day patient care duties accurately and efficiently
- Assisted patients with safe handling and mobility
- Provided personal care, including bathing and grooming
- Administered medications to patients per provider orders
- Prepared and assisted with meals according to patient needs
- Completed laundry duties, including washing and drying clothing and linens
- Delivered compassionate, patient-centered care while maintaining dignity and comfort
Receptionist
Perfect Touch Floral and Gift shop
Zapata
01.2005 - 01.2011
- Greeted customers warmly upon entering the floral and gift shop.
- Managed multi-line phone system, directing calls to appropriate staff.
- Processed customer orders and coordinated deliveries efficiently.
- Provided customer service and handled daily front desk responsibilities
- Managed cash transactions and order coordination
Education
Medical Assistant -
Texas Careers
Laredo, TX 08.2007 - 05.2008
Zapata High School
Zapata, TxSkills
Administrative & Front Desk
- Medical office administration
- Multi-line phone systems
- Calendar & medical scheduling
- Data entry & filing
- Attention to detail
Medical & Clinical Support
- Medical terminology
- Patient care & interaction
- Vital signs
- Primary care experience
- Medical records management
Insurance & Billing
- Medicare
- Health insurance verification (online portals)
Technology
- eClinicalWorks (ECW) – Expert
- Microsoft Word
- Computer operations & typing
Customer Services
- Phone etiquette
- Handling patient inquiries
- Bilingual (English/Spanish)
Additional
- Caregiving experience
Timeline
Provider Services Representative
APC Home Health
01.2025 - Current
Medical Receptionist
Border Clinic PLLC
05.2023 - Current
Provider Services
South Primacy Care
01.2010 - 10.2024
Medical Assistant -
Texas Careers
08.2007 - 05.2008
Receptionist
Perfect Touch Floral and Gift shop
01.2005 - 01.2011
Zapata High School