Daniela Torrico
Bristow,VA
Summary
Result driven representative with excellent communication and analytical skills and in-depth understanding of financial products and services. Customer service representative with excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Former Montessori teacher with experience developing and implementing diverse curriculums covering a wide range of subjects.
Overview
14
14
years of professional experience
Work History
Financial Services Representative
INOVA
10.2023 - 06.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Improved patient satisfaction by providing timely and accurate financial information.
- Prepared and generated claims by completing data entry of correct information.
- Used data entry skills to accurately document and input statements.
Lead Teacher
Bristow Montessori School
09.2016 - 10.2023
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Oversaw work of teaching team to optimize student education.
- Introduced new software into classrooms, enhancing student comprehension and improving test scores.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Customer Service Representative
T. J. Maxx
06.2010 - 08.2016
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Brentsville District High School
Nokesville, VA2012
Associate - Early Childhood Education
Brentsville District High School
Bristow, VA2012
Institute For Advanced Montessori - Silver Spring
Skills
- Customer financing
- Data Entry
- Customer relationship development
- Processed inquiries online
- Updated customers accounts
- Collected accurate feedback
- Verbal and written Communication
- Collected personal information safely
- Excellent team leadership
- Customer satisfaction
- Payment processing
- Time management
- Group and Individual Instruction
- Staff Supervision
- Claims Processing Efficiency
- Denied claims identification
- Claims Processing
Languages
Spanish
Native or Bilingual
Timeline
Financial Services Representative
INOVA
10.2023 - 06.2024
Lead Teacher
Bristow Montessori School
09.2016 - 10.2023
Customer Service Representative
T. J. Maxx
06.2010 - 08.2016
Brentsville District High School
Associate - Early Childhood Education
Brentsville District High School
Institute For Advanced Montessori - Silver Spring