Alexandra Jones, PT, DPT
Hinge Health
Richmond,TX
1
Certification
11
years of professional experience
Physical therapist and clinical-commercial professional with 10+ years of experience across virtual musculoskeletal care, outpatient clinic leadership, provider outreach, and marketing. At Hinge Health, deliver PT-led Trial Experience Program journeys that connect the member experience with commercial opportunity needs. Known for clear clinical storytelling, strong member and stakeholder rapport, cross-functional collaboration, and translating care value into practical, engaging experiences. Earlier leadership roles included clinic operations, staff mentorship, physician outreach, and marketing initiatives.
Work History
Product Marketing Physical Therapist, Trial Experience Program
1 Year 3 Months- Deliver high-touch, PT-forward trial experiences for prospective-client decision-makers and market influencers, tailoring the member journey to individual needs and commercial opportunity goals.
- Partnered with sales leaders and commercial stakeholders to align trial experiences with opportunity needs, facilitating timely engagement updates.
- Explain Hinge Health’s clinical model, product experience, and market differentiators through personalized education and care.
- Coordinate with physical therapists, health coaches, program management, technology, support, and commercial partners to deliver a cohesive trial experience.
- Gathered and shared trial-member feedback on product and experience, informing enhancements and optimizing workflow.
- Supported commercial product activation through sales demonstrations, events, and onsite activities, enhancing stakeholder engagement.
Physical Therapist II
1 Year 6 Months- Delivered individualized, evidence-based virtual care for members with musculoskeletal conditions, with consistently high satisfaction and engagement scores.
- Promoted to PT II in recognition of leadership in care delivery, mentorship, and cross-functional collaboration.
- Mentored PT I clinicians and supported onboarding, enhancing team capabilities and contributing to strategic projects as a clinical resource.
- Collaborated with product, support, and commercial teams on alpha/beta testing and content development, optimizing member journey and experience.
- Used clear, motivating clinical storytelling to support member engagement and adherence; some members referred peers or advocated for the program with their employers.
- Leveraged marketing expertise to drive member engagement and adherence, fostering positive outcomes in patient care.
Center Manager & Lead Physical Therapist
1 Year 5 Months- Oversaw clinical operations and care delivery, enhancing patient outcomes at a multidisciplinary outpatient clinic.
- Led staff hiring, interviewing, evaluation, mentorship, and performance-improvement education.
- Coordinated clinical, administrative, documentation, and billing needs while adapting to organizational priorities.
- Implemented marketing strategies and engaged with current and prospective referring physicians to increase clinic visibility and foster growth.
- Coordinated clinical, administrative, documentation, and billing needs, aligning with organizational priorities to ensure seamless operations.
Clinic Manager & Lead Orthopedic Physical Therapist
1 Year 5 Months- Integrated patient care with clinic leadership, enhancing operational efficiency and service delivery.
- Mentored clinical staff, supported interdisciplinary collaboration, and reinforced patient-centered clinical standards.
- Developed marketing and outreach strategies that elevated clinic visibility and drove patient engagement.
Clinic Manager & Lead Orthopedic Physical Therapist
2 Years 7 Months- Led clinic operations while managing diverse orthopedic caseload to enhance patient care.
- Mentored staff, contributing to clinical practice standards and facilitating cross-functional problem-solving.
- Supported care delivery and improved clinic outcomes in a growing practice.
Clinic Manager & Lead Physical Therapist
1 Year- Managed clinical operations while treating orthopedic and sports-related conditions to enhance patient care.
- Developed provider relationships and engaged in physician outreach and marketing to elevate program visibility and strengthen community impact.
- Directed daily clinic operations, ensuring efficient patient flow and adherence to care protocols.
- Supervised front office and clinical support staff, reinforcing service standards and accountability.
- Coordinated scheduling, registration, and referral processes to reduce administrative delays.
Clinic Coordinator & Physical Therapist
2 Years 3 Months- Treated orthopedic conditions to enhance patient function and support long-term recovery.
- Coordinated clinic operations, scheduling, and staff collaboration to support performance improvement and drive clinic growth.
- Coordinated patient scheduling, balancing appointments, cancellations, and provider calendars for smooth clinic flow.
- Verified insurance eligibility and authorization requirements before visits, reducing intake delays and coverage issues.
- Managed patient intake documentation, maintaining accurate records in electronic medical systems.
Education
Doctor of Physical Therapy
Bachelor of Health Science - Exercise Science
Skills
Clinical storytelling and education
Virtual MSK care
Trial Experience Program
Commercial product activation
Executive- and member-facing communication
Cross-functional collaboration
Provider outreach and relationship-building
Clinic operations
Team mentorship
Product feedback and workflow improvement
Certification
Primary Texas Physical Therapist License + 27 additional states, Member, TPTA/APTA, CPR and AED Certified
Timeline
Product Marketing Physical Therapist, Trial Experience Program
Hinge Health
07.2025 - CurrentRead More
Physical Therapist II
Hinge Health
01.2024 - 07.2025Read More
Center Manager & Lead Physical Therapist
VibrantCare Rehabilitation
07.2022 - 12.2023Read More
Clinic Manager & Lead Orthopedic Physical Therapist
Total Wellness Physical Therapy of UMMC
01.2021 - 06.2022Read More
Clinic Manager & Lead Orthopedic Physical Therapist
Oakbend Physical Therapy
05.2019 - 12.2021Read More
Clinic Manager & Lead Physical Therapist
Sweetwater Sports Medicine of OBMC
05.2018 - 05.2019Read More
Clinic Coordinator & Physical Therapist
John West Physical Therapy of OBMC
02.2016 - 05.2018Read More
McNeese State University
Bachelor of Health Science from Exercise Science
Read More
University of Texas Medical Branch
Doctor of Physical Therapy
Read More