Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Jordan

Waco

Summary


Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management. Proven track record with Victory Lending.

Overview

3
3
years of professional experience

Work History

Branch Manager

Western Finance
04.2024 - Current
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained $1,000,000.00 ledger/ 1000 customer base by taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations ensuring timely execution of tasks.
  • Enhanced branch production by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Complied with established internal controls and policies.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Conducted regular reviews and audits, identifying and resolving discrepancies promptly.
  • Asset recovery.
  • Supported company growth through strong negotiation skills in resolving account delinquencies.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked effectively in fast-paced environments.
  • Traveling to branches for training and assisting.
  • Relocated to Mexia branch for hiring and training.
  • Advanced from account specialist to Branch Manager in 6 months (when there was an opening).

Branch Manager

Victory Lending
01.2022 - 04.2024
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Traveled to multiple locations when needed.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Created excel spreadsheets for staff to organize and share date effectively.
  • Advanced from account manager to branch manager in 6 months.

Education

GED -

MCC
Waco, TX

Skills

  • Branch operations management
  • Customer relationships
  • Excellent time management skills
  • Team supervision
  • Client relationship management
  • Decision-making
  • Cash handling
  • Sales management
  • Staff recruitment/training
  • Interviewing and hiring
  • Proficient in MS office
  • Conflict resolution
  • Loan documentation

Timeline

Branch Manager

Western Finance
04.2024 - Current

Branch Manager

Victory Lending
01.2022 - 04.2024

GED -

MCC

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Alexandra Jordan