Alexandra Juarez
Chino Hills,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Adapts well to changing processes, programs and team requirements. Organized and dependable team player who's eager to contribute to a growing company.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Walmart
03.2023 - 05.2024
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders in customers cars.
Medical Receptionist
Chaparral Medical Group
08.2023 - 12.2023
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Cook/Restaurant Server/Restaurant Cashier
Taqueria Mora Chino Hills
01.2023 - 04.2023
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business
- Bussed and reset tables to keep dining room and work areas clean.
Key Carrier
Stater Brothers Markets
01.2021 - 10.2022
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Optimized staff scheduling, reducing labor costs while maintaining optimal coverage during peak hours.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Increased customer satisfaction by addressing and resolving issues promptly.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
Education
Associate Degree in Nursing - Nursing
Chaffey High School
Ontario, CA05.2026
High School Diploma -
Ruben S. Ayala High School
Chino, CA05.2020
Skills
- Decision-Making
- Team Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Customer Service
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Attention to Detail
- Adaptability and Flexibility
- Food safety and sanitation
- Written Communication
working for the city as a poll worker, swimming, hiking, community dog walker
I started poll working in high school, and ever since I've enjoyed working at every election. I'm a people person and love bringing the community together to participate in improving our town/state. Other hobbies are swimming and hiking. nature and being outside in general has always been my favorite. There's not a day where I'm not outside. I also picked up dog walking as I've always been a animal lover. It's a little bit of a hobby and little side job. I enjoy taking care of all pets from aquatic, reptiles, dogs, cats, with or without pay as for me I will take care of any persons tiny or big animal member.
Timeline
Medical Receptionist
Chaparral Medical Group
08.2023 - 12.2023
Personal Shopper
Walmart
03.2023 - 05.2024
Cook/Restaurant Server/Restaurant Cashier
Taqueria Mora Chino Hills
01.2023 - 04.2023
Key Carrier
Stater Brothers Markets
01.2021 - 10.2022
Associate Degree in Nursing - Nursing
Chaffey High School
High School Diploma -
Ruben S. Ayala High School