Summary
Overview
Work History
Education
Skills
General Experience
Certification
Timeline
Generic

Alexandra Key

Huntsville,AL

Summary

Experience in coordinating and maintaining a high standard of troubleshooting. Organizes and manages large Active Directory repositories, and applies permissions to new user accounts and workstations. Configures and deploys Windows related hardware as well as frequently patching workstations to maintain company standards. Effective in collaborating between multiple administrative teams to uphold technical standards, ensuring mission objectives have been met. Resourceful SCCM administrator known for specialized skills in system configuration and software deployment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate Network Administrator

ASRC Federal
Redstone Arsenal, USA
10.2021 - Current
  • Developed group-specific workstation images across multiple networks using SCCM.
  • Coordinated system updates and upgrades for optimal performance.
  • Configured and maintained server infrastructure to support application deployment.
  • Monitored system performance and addressed software-related issues promptly.
  • Assisted in user onboarding by deploying necessary applications via SCCM.
  • Collaborated with IT teams to ensure seamless integration of new software solutions.
  • Deployed Windows operating system images using SCCM OS Deployment feature.
  • Created packages, collections, task sequences, and applications in SCCM for software deployments.
  • Troubleshooted application deployment failures by investigating log files generated by the client computers.
  • Assisted with developing processes and procedures related to system administration tasks in a Windows environment.
  • Collaborated with adjacent teams to streamline deployment of workplace materials and workstations.
  • Facilitated integrated team process sessions to enhance workflow efficiency.
  • Coordinated with cybersecurity teams to patch, update, and license software applications.
  • Management and creation of group specific workstation images on multiple networks through SCCM.
  • Writing batch files and PowerShell scripts for streamlined software installs and SCCM usage.
  • Knowledge of PowerShell usage to assist in the creation of scripts and troubleshooting.
  • Tests and troubleshoots scripts, SCCM applications, and software through VMware.

Education

Bachelor of Science - College of Arts, Sciences & Engineering

UNIVERSITY OF NORTH ALABAMA
Florence, AL
01.2021

Skills

  • SCCM deployments
  • SCCM application creation
  • SCCM device management
  • SCCM OS driver management
  • SCCM OS images and task sequences
  • SCCM log troubleshooting
  • Infrastructure management
  • Ivanti patching
  • Batch file creation
  • PowerShell scripting
  • VMware virtualization
  • Remote Desktop Protocol (RDP)
  • Technical support
  • Remedy and GitLab
  • ChangeGear management
  • Excel data analysis
  • Windows OS troubleshooting
  • Basic Linux system administration
  • Data transfer techniques
  • Analytical information organization
  • Workstation hardware knowledge
  • Active Directory management
  • Written communication skills
  • Resource acquisition organization
  • Stakeholder collaboration strategies
  • Software configuration and installation
  • Hardware troubleshooting expertise
  • System administration

General Experience

  • Consistent usage and training in SCCM.
  • Assisted users with technical support and troubleshooting inquiries.
  • Created user accounts and managed access rights for users.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Conducted weekly data reporting and analysis of work logs for team leads and administration.
  • Maintained critical reports and executed weekly data pushes to numerous workstations.
  • Categorized analyzed statistics for collaborative sharing among teams.
  • Use of RDP and c$ to configure deployed systems and local user accounts.
  • Diverse training in Ivanti for frequent Windows workstation patching.
  • Frequent use of Adobe applications.
  • Frequent use of Microsoft applications.
  • Navigate and pull information from Remedy/ChangeGear.
  • Extensive organization of information and databases with Excel.

Certification

  • Secret Security Clearance, MDA/ICN - Contractor, 2021 - Present
  • CompTIA Security+, 2021 - Present

Timeline

Associate Network Administrator

ASRC Federal
10.2021 - Current

Bachelor of Science - College of Arts, Sciences & Engineering

UNIVERSITY OF NORTH ALABAMA

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Alexandra Key