Alexandra Klein
Danville,KY
Summary
Customer Service Professional with expertise in Multiple EMR Systems. Delivered exceptional patient care through effective record management and strict adherence to HIPAA compliance. Fostered strong customer relationships to enhance overall service experience.
Overview
2027
2027
years of professional experience
Work History
Server/Bartender
Cheddars Stratch Kitchen
Danville, Kentucky
11.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served a variety of beverages and menu items efficiently.
- Promoted featured menu items, enhancing customer awareness and driving sales
- Collaborated with fellow servers to ensure efficient service and guest satisfaction
- Maintained cleanliness and organization of bar and dining areas.
- Cleaned and organized dining space between customers, ensuring a welcoming environment
Health Information Management Clerk
Ephriam McDowell Regional Medical center
Danville, KY
03.2019 - 08.2026
- Ensured accuracy and compliance of patient health records with regulations.
- Facilitated retrieval of patient information for healthcare professionals.
- Input patient data into an electronic medical record (EMR) system for accurate documentation.
- Managed storage and organization of patient records in designated filing systems.
- Managed storage of ER charts in EMR system for organized access.
- Sent large medical records via mail to fulfill patient requests or ensure continuity of care.
- Processed walk-in orders for customer pickup at the service counter.
- Working with vital statistics to complete children's birth certificates
Server
Wings & Rings
Danville, KY
10.2022 - 07.2025
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took food and drink orders accurately and efficiently from guests.
- Engaged with customers to gauge preferences, leading to tailored recommendations and improved dining experiences.
- Maintained cleanliness and organization of dining area and service stations to enhance guest satisfaction.
- Maintained cleanliness of bar taps, counters, and sinks to ensure a hygienic environment.
- Cleanliness of bar counter & tables in your section
- Restocked beer and alcohol supplies daily to ensure consistent availability for customers.
- Setting up and breaking bar down at open or close
Assisted Living Caregiver
Charleston Assisted Living
Danville, KY
06.2017 - 03.2019
- Provided compassionate care to residents in daily living activities.
- Assisted residents with personal hygiene tasks, ensuring comfort and dignity while maintaining cleanliness in their apartments.
- Assisted with medication management and reminders for residents.
- Supported residents with mobility and transportation needs within the facility.
- Encouraged residents to engage in daily activities, by enhancing their social interaction and overall well-being.
- Helping residents receive meals and or helping them eat
Restaurant Manager
Sonic drive in
Danville, KY
2007 - 03.2014
- Managed daily operations and staff scheduling to ensure efficient restaurant functioning.
- Trained team members on menu items and customer service standards.
- Provided excellent customer service to every person I talk with
- Assisted team members in resolving issues with disgruntled customers to maintain a positive dining experience.
- Promoted a positive work atmosphere to enhance team morale and productivity.
- Oversaw inventory management and ordered supplies.
- Helping where I'm needed during any rush period
- Keeping up maintenance for pos systems, grills, fryers, etc!
Education
Danville High School
Danville, KYSome College (No Degree) - Nursing
Campbellsville University
Campbellsville, KYSkills
- Customer service
- Menu promotion
- EMR systems
- Data entry
- Proficiency In excel, google documents and more!
- HIPAA compliance
- Typing speed
- Health record management
- Adaptable to change
References
References available upon request.
Timeline
Server/Bartender
Cheddars Stratch Kitchen
11.2025 - Current
Server
Wings & Rings
10.2022 - 07.2025
Health Information Management Clerk
Ephriam McDowell Regional Medical center
03.2019 - 08.2026
Assisted Living Caregiver
Charleston Assisted Living
06.2017 - 03.2019
Restaurant Manager
Sonic drive in
2007 - 03.2014
Danville High School
Some College (No Degree) - Nursing
Campbellsville University