ALEXANDRA Kuhn
Holley,NY
Summary
Highly Accomplished Leader who excels at analyzing customer needs to generate new business development, accelerate key growth, and build profit-focused relationships within competitive markets. Influential Strategist who leads from the front to gain buy-in among multidisciplinary teams, and who drives business sales by delivering first-rate customer experiences to yield high-performance results. Engaging Communicator who continually implements streamlined, service-centric initiatives while thriving in fast-paced business scenarios — always willing to “go the extra mile” to surpass the status quo.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Country Max
10.2024 - Current
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Developed training programs for new staff, enhancing onboarding efficiency and knowledge retention.
- Analyzed sales data to identify trends, informing strategic decisions and improving inventory management.
- Coordinated cross-departmental communication, fostering collaboration on projects and initiatives.
- Mentored junior staff, promoting professional development and skill enhancement within the team.
- Evaluated employee performance regularly, providing constructive feedback to drive continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
General Manager
New Ipswich Happy Hardware
01.2023 - 01.2024
- Efficiently analyzed industry standards and needs of surrounding areas and opened a store to fit the community profile. Researched appropriate programs to seamlessly flow and create a flawless working environment. Created and implemented data into a new POS system: including pricing, inventory and stock requirements, as well as creating and implementing new procedural documents to support the team and stores profitability.
- Implemented inventory management system to streamline stock control.
- Developed strategic plans to achieve financial goals and business growth.
- Mentored staff, fostering professional development and improving team productivity.
- Optimized store layout to maximize sales and improve customer experience.
- Collaborated with suppliers to negotiate favorable terms and ensure timely deliveries.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Supervisory Insurance Agent
Globe Life
01.2022 - 01.2023
- Executed 100 daily call goals and set appointments with prospective clients. Conduct comprehensive benefit presentations to prospective clients while answering all potential questions. Educate new agents on company policy, sales goals and practices. Exceed sales goals set worth from company.
- Developed comprehensive insurance plans tailored to client needs, ensuring optimal coverage and satisfaction.
- Conducted in-depth policy reviews, identifying gaps and recommending enhancements to improve client outcomes.
- Established strong relationships with clients through effective communication and exceptional customer service.
- Mentored junior agents on industry best practices, enhancing team performance and knowledge retention.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Pro Desk Sales Specialist
Lowes
01.2021 - 01.2022
- Delivered excellent service to all Pro customers and executed all orders and projects. Top level knowledge of all products and services offered through Lowes whether in store or online. Having comprehensive knowledge of the construction industry to better service Pro customers. Exceed all weekly/monthly sales goals given by upper management.
- Developed customer relationships through personalized service and expert product knowledge.
- Conducted product demonstrations, increasing customer engagement and satisfaction.
- Collaborated with team members to achieve sales goals and enhance store performance.
- Analyzed sales data to identify trends and optimize inventory levels for increased profitability.
- Implemented promotional strategies that improved product visibility and drove sales growth.
- Resolved customer inquiries efficiently, enhancing overall shopping experience and loyalty.
Customer Service Representative | Office Manager | Dispatcher
NextGen Aire
01.2020 - 01.2021
- Capitalized on the opportunity to lead forward-thinking customer service success initiatives for this new, growth-driven business, including effectively handling all daily customer-related coordination.
- Organized multiple, efficiency-focused installation / service projects. Demonstrated skill in managing financial efforts, including handling employee payroll and collecting on past due invoices as required.
- Mentored and managed a top-performing team of technicians.
- Maximized the use of labor resources by prioritizing staff schedules.
- Successfully streamlined business practices and developed new procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing accurate product information and support.
- Collaborated with team members to streamline service processes and improve response times.
- Implemented solutions for recurring issues, resulting in increased operational effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Success Manager
Logically
01.2019 - 01.2020
- Strategically steered a diverse book of accounts exceeding $2.7 million in annual recurring revenue. Proactively worked with engineering teams to identify clients’ technology solutions to meet goals.
- Developed success road maps for new customer projects. Met customer needs, including identifying system requirements, planning product configurations, and delivering expert technical presentations.
- Managed complex IT service proposals, contracts, lease agreements, and service level agreements. Collaborated with management to develop lucrative proposals and quotes. Responded to RFPs / RFIs.
- Delivered expert sales support per individual customer requirements.
- Developed success road maps and strategies for new customer projects.
- Led monthly, quarterly, and annual review of all assets and performance.
- Rapidly identified liability and budget challenges regarding physical assets.
- Enhanced customer satisfaction with fast, knowledgeable IT and Cloud services.
- Developed and maintained strong customer relationships to drive product adoption and engagement.
- Led onboarding processes, ensuring a smooth transition for new clients into platforms.
Executive Account Manager
Private Jet Services
01.2018 - 12.2018
- Delivered excellence in client relations via positive internal / external communications while ensuring accuracy of orders. Resolved issues and diffused difficult situations to uphold positive client relations.
- Collaborated with sales teams to execute client orders and exceed expectations, including regularly following up with clients and teams as required. Input client data into database to meet client specs.
- Continually went “above and beyond” to offer exceptional client support.
- Achieved profit targets and leveraged in-depth forecasts to plan sales efforts.
- Excelled within a challenging, high-stress workplace to maximize client satisfaction.
- Upheld consistently high customer satisfaction ratings via proactive service management.
- Managed client relationships to ensure exceptional service and satisfaction.
- Developed strategic account plans to optimize customer engagement and retention.
- Led negotiations with vendors and partners to enhance service offerings for clients.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
General Manager
Zapstix Surf Shop
01.2010 - 01.2018
- Leveraged broad scope of industry knowledge toward driving profit-generating company operations, including providing exceptional service by advising customers via comprehensive consultations.
- Marketed companywide promotions and events using social media (i.e. Facebook, Instagram, Twitter). Led targeted market research to identify sales-boosting demographics and customer flow.
- Contributed skill in handling employee payroll, managing accounts payable / receivable using QuickBooks Plan, and negotiating vendor quotes and shipping options to reduce overall expenses.
- Coordinated and led popular travel-based surf trips to various destinations.
- Participated in industry-wide trade shows to learn current styles and new trends.
- Increased sales by assessing customers’ unique preferences and providing suggestions.
- Actively networked with new or existing vendors to achieve current in-stock merchandise.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
OnlineUndergraduate Studies - Tourism & Management Policy
Plymouth State University
Plymouth, NHSkills
- Customer Service Management Customer Success Management Customer Retention / Loyalty
- Team Building / Leadership Training / Development Payroll Policy / Procedure Development
- Client Needs Analysis / Assessment Strategic Planning Conflict Resolution Process Optimization
- Start-Up Operations Success Road Maps Project Coordination Contract Negotiations RFPs / RFIs
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Operations management
- Business administration
- Negotiation
- Contract management
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Product and service sales
- Inventory management
- Vendor relationship management
Timeline
Assistant Manager
Country Max
10.2024 - Current
General Manager
New Ipswich Happy Hardware
01.2023 - 01.2024
Supervisory Insurance Agent
Globe Life
01.2022 - 01.2023
Pro Desk Sales Specialist
Lowes
01.2021 - 01.2022
Customer Service Representative | Office Manager | Dispatcher
NextGen Aire
01.2020 - 01.2021
Customer Success Manager
Logically
01.2019 - 01.2020
Executive Account Manager
Private Jet Services
01.2018 - 12.2018
General Manager
Zapstix Surf Shop
01.2010 - 01.2018
Bachelor of Science - Business Administration
Southern New Hampshire University
Undergraduate Studies - Tourism & Management Policy
Plymouth State University
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