Alexandra Langen
Hudson,NH
Summary
Results-oriented, forward thinking professional with strong business and operations background. Skilled in overseeing financial, operational, marketing and customer service. As well as taking on routine and complex business challenges with resourceful and creative approach. Proven abilities in launching and growing a small, successful, e-commerce retail business. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Company Owner and CMO
The Trove LLC
01.2019 - Current
- Run day-to-day operations of sales and business on multiple e-commerce sites
- Managed company social media accounts across several platforms
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions
- Fulfilled and coordinated shipping of online orders
Senior Channel Operations Specialist
NetScout Systems, Inc
05.2016 - 11.2022
- Identified workflow improvements and worked with operations team to establish new procedures.
- Analyzed department metrics and performance and reported findings to management.
- Created new process for both one-time resellers and new partners to become contracted during acquisition involving over 1500 resellers
- Worked with internal and external program teams to build online on-boarding process via Channel Partner Portal
- Delivered technical support and back up for system administrator on PRM, NetSuite, Marketo and Oracle systems
- Compiled training materials for new employees and tracked skill development.
- Communicated, trained, and implemented updated on-boarding processes, policies, and procedures to internal and external stakeholders
- Created and updated Channel On-boarding Program and Policy documents
- Supported global account teams and partners with products, services, pricing, terms, channel announcements, and operational processes of company
- Liaised with appropriate teams to develop robust, end-to-end partner operations process, including but not limited to partner applications and contracts, creating and ensuring SLAs are met, and partner onboarding processes and program support
- Analyzed all requests regarding execution of any changes to existing reseller agreement (Territory, first line support, name change, payment terms, etc.)
Sales and Marketing Manager
OSAAP America
11.2015 - 02.2016
- Worked cross-functionally with Operations, Sales, and Finance teams
- Created and assisted with generating monthly KPI reports based on client satisfaction and performance
- Analyzed sales and marketing data for improved strategies.
- Led crisis management team and provided quick turnaround solutions.
Account Manager
Thinking Phone Networks
01.2014 - 11.2014
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Created and assisted with generating monthly KPI reports based on client satisfaction and performance
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Educated customers on company product offerings and services through virtual and on-site training
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Business Development Representative
Thinking Phone Networks
10.2013 - 01.2014
- Expanded business through effective network development, identifying new, and prospective clients
- Developed business pipeline using cold and warm techniques
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences
Claims Representative
I.M. Mutual Insurance Companies
10.2011 - 05.2013
Purchasing Agent
New England Wire Products
05.2011 - 07.2011
Administrative Assistant
New England Wire Products
11.2010 - 05.2011
Education
Bachelor of Arts - Sociology
University of Massachusetts
Amherst01.2011
Criminology And Marketing - Marketing And Criminology
Scuola Lorenzo De’ Medici
Florence, Italy2009
Skills
- Manage Operations
- Regulatory Compliance
- Inventory Tracking and Management
- Advanced in MS Office Suite (Word, Excel, PowerPoint), SalesForce, NetSuite, Oracle
- Business Leadership
- Marketing and Advertising Initiatives and Campaign Development
- Process Development and Streamlining
- Business Growth
- Content Workflow
- Partnership Development
- Ability to manage and collaborate cross-functionally with other departments
- Contract reviews and edits
Timeline
Company Owner and CMO
The Trove LLC
01.2019 - Current
Senior Channel Operations Specialist
NetScout Systems, Inc
05.2016 - 11.2022
Sales and Marketing Manager
OSAAP America
11.2015 - 02.2016
Account Manager
Thinking Phone Networks
01.2014 - 11.2014
Business Development Representative
Thinking Phone Networks
10.2013 - 01.2014
Claims Representative
I.M. Mutual Insurance Companies
10.2011 - 05.2013
Purchasing Agent
New England Wire Products
05.2011 - 07.2011
Administrative Assistant
New England Wire Products
11.2010 - 05.2011
Bachelor of Arts - Sociology
University of Massachusetts
Criminology And Marketing - Marketing And Criminology
Scuola Lorenzo De’ Medici
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