Alexandra Lugo
West,FL
Summary
Passionate and dedicated Esthetician with a recent certification seeking an opportunity as a Spa Skin Care Specialist at a reputable spa. Eager to apply foundational knowledge gained in skin care techniques, treatments, and client consultations. A quick learner with a strong desire for professional growth, committed to providing exceptional service, and customizing treatments to ensure a relaxing and rejuvenating experience for clients. Excited about the opportunity to further develop skills in a dynamic spa environment and contribute positively to the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Founder /Small Business Owner
Abstract Love
09.2021 - Current
- Developed a unique artistic vision and maintained brand identity, resulting in a distinctive portfolio of captivating artwork.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Front Desk /Senior Customer Care Representative
Rad Ink
02.2021 - 10.2022
- Managed deposits, appointments, and effectively communicated client requests with artists.
- Maintained detailed client records and provided warm, informed service to patrons.
- Provided comprehensive guidance on product offerings, features, and benefits to assist customers in making informed decisions.
- Implemented proactive solutions to consistently meet or exceed performance metrics and goals.
- Fostered an environment of teamwork among peers through collaboration and open communication channels.
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
- Established rapport with clients, ensuring a positive experience in every interaction.
Customer Care Representative
Adecco
01.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer inquiries and concerns, effectively resolving issues and offering product recommendations.
- Processed online orders, conducted research to provide accurate information, and upsold products for improved customer experience.
Education
Esthetician Certification -
Adonais Beauty School
Palm Bay, FL10.2024
CPR / First Aid Certification -
American Red Cross
Palm Bay, FL02.2022
High School Diploma -
Palm Bay High
Palm Bay, FL02.2020
Skills
- Excellent interpersonal skills and effective communicator with active listening ability
- Strong work ethic, including efficiency, reliability, and adaptability
- Proficient in time management, task prioritization, and stress management
- Passionate about achieving top customer success and retention levels
- Skilled in problem-solving, with creative and analytical thinking abilities
Certification
Esthetician Certification, License: FB9807452
CPR / First Aid Certification
Timeline
Founder /Small Business Owner
Abstract Love
09.2021 - Current
Front Desk /Senior Customer Care Representative
Rad Ink
02.2021 - 10.2022
Customer Care Representative
Adecco
01.2020 - 02.2022
Esthetician Certification -
Adonais Beauty School
CPR / First Aid Certification -
American Red Cross
High School Diploma -
Palm Bay High
Esthetician Certification, License: FB9807452
CPR / First Aid Certification
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