Alexandra Lynch
Charlotte
Summary
Office management professional with a proven track record at Charlotte Aquatics Swim School, excelling in data management and customer service. Enhanced student enrollment processes and improved customer satisfaction through effective communication and support. Ensured staff competency through ongoing training initiatives and evaluations. Skilled in policy improvement, fostering teamwork, and ensuring a positive environment for both staff and clients. Precise attention to detail displayed through management of various schedules and overall office managerial tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Training and Development/Office Manager
Charlotte Aquatics
06.2023 - Current
- Facilitated orientation and training processes for new hires to ensure smooth onboarding.
- Conducted ongoing training sessions for 40 staff members to ensure continued competency.
- Led daily operations of 20 employees, focusing on performance management and team development.
- Performed analysis of student progression to identify areas for staff improvement.
- Answer phone calls and emails efficiently while providing excellent customer service
- Manages the intricate schedule which includes enrolling and cancelling students
- Ensures accuracy of database and spreadsheets as policies and procedures change
- Provides support and guidance when situations of apprehensive children/parents present
- Perform opening and closing duties of the building
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Swim Instructor
Charlotte Aquatics Swim School
03.2017 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Specialize in the AUsome fish program working closely with those with specials needs including autism, down syndrome, cerebral palsy, etc.
Chiropractic Office Management Lead
Outbound Chiropractic
07.2022 - 06.2023
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Effectively managed incoming phone calls and emails for patient appointments and needs.
- Created and maintained provider schedules to optimize workflow.
- Ensured availability of required information for each appointment to providers.
- Collected billing information and communicated balances efficiently.
- Managed office supply inventory and maintained general housekeeping standards.
Home Health Aide
Private Employment
02.2021 - 04.2023
- Assisted with activities of daily living to enhance quality of life.
- Prepared meals to meet nutritional needs and preferences.
- Administered medications according to prescribed schedules.
- Provided companionship to promote emotional well-being.
- Supported individuals in personal care tasks as needed.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC05-2022
Skills
- Data management
- Policy improvement
- Customer service
- Microsoft office
- Work prioritization
- Teamwork and collaboration
- Staff education and training
- Customer account management
Certification
- CPR/First Aid Certified - Exp. April 2026
- Effective Communication for Environmental Public Health Certification
Timeline
Director of Training and Development/Office Manager
Charlotte Aquatics
06.2023 - Current
Chiropractic Office Management Lead
Outbound Chiropractic
07.2022 - 06.2023
Home Health Aide
Private Employment
02.2021 - 04.2023
Swim Instructor
Charlotte Aquatics Swim School
03.2017 - Current
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
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