Alexandra Lynn
Sun Prairie
Summary
Dedicated and dependable professional with experience in healthcare, manufacturing, and team leadership. Proven ability to manage daily operations, supervise and train staff, and maintain accurate documentation in fast-paced environments. Strong background in patient care, compliance with healthcare regulations, and workflow coordination. Recognized for excellent communication, attention to detail, and the ability to adapt quickly while maintaining high standards of service and efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Supervisor
Mayberry Manor Assisted Living
Fond du Lac, WI
07.2025 - 12.2025
- Supervised daily operations of an assisted living facility, ensuring high-quality resident care and staff performance
- Recruited, hired, trained, and terminated employees in accordance with company policies
- Developed staff schedules and maintained employee records and documentation
- Coordinated care plans and communicated effectively with residents, families, and healthcare teams
- Managed food ordering, meal planning, and facility operations
- Conducted tours for prospective residents and families
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff on best practices for resident care and support.
- Coordinated resident activities, fostering a supportive and engaging community environment.
- Managed inventory of supplies, optimizing resource allocation and reducing waste.
- Collaborated with healthcare professionals to ensure comprehensive care plans for residents' needs.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed training programs for new employees, promoting skill development and consistency in care standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Resident Assistant (RA)
Mayberry Manor assisted living
Fond du Lac, WI
12.2024 - 07.2025
- Provided direct care to residents, including assistance with activities of daily living (ADLs)
- Administered medications and monitored vital signs
- Supported hospice care and maintained accurate documentation
- Assisted with meal preparation, housekeeping, and resident activities
- Ensured a safe, clean, and supportive living environment
- Facilitated daily activities and engagement programs for residents to enhance social interaction and well-being.
- Assisted in medication management and health monitoring to ensure compliance with care plans.
- Collaborated with healthcare professionals to communicate resident needs and preferences effectively.
- Mentored junior staff on best practices in resident care, fostering a supportive team environment.
- Developed individualized care strategies based on residents' unique needs and preferences.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Material Handler
The Toro Company
Plymouth, WI
08.2023 - 12.2023
- Packaged and prepared products for shipment in a high-volume warehouse environment
- Verified order accuracy using scanning systems and computer software
- Collaborated with team members to maintain workflow efficiency
- Operated conveyor systems and ensured timely processing of shipments
Material Handler
Generac Power Systems
Oshkosh, WI
02.2023 - 07.2023
- Picked and packed parts while ensuring accuracy of inventory and shipping labels
- Maintained production flow by coordinating with team members and supervisors
- Followed safety procedures and quality standards in a manufacturing setting
Caregiver/CNA
Mayflower assisted living
Little Chute, WI
02.2020 - 06.2021
- Delivered compassionate care to residents, including ADLs, vital signs monitoring, and medication assistance
- Assisted with meal preparation, housekeeping, and daily routines
- Maintained accurate patient records and supported overall resident well-being
Sales Consultant
Luminess Air
Hatley, WI
01.2020 - 02.2021
- Developed and maintained a strong client base through effective relationship building and regular follow-up communication
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
- Utilized CRM software to track leads, manage customer interactions, and forecast future sales projections accurately
- Participated in industry conferences and trade shows to network with potential clients and stay updated on market trends
CNA - Certified Nursing Assistant
North Central Health Care
Wausau, WI
01.2018 - 02.2020
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted patients with activities of daily living (ADLs) such as toileting and grooming
- Administered medications under the supervision of a registered nurse or licensed practical nurse
- Maintained accurate documentation of patient care activities and observations
- Ensured patient safety by following infection control protocols and maintaining a clean environment
- Collaborated with healthcare team members to develop and implement individualized care plans for patients
- Assisted in transferring patients between beds, wheelchairs, stretchers, and other equipment safely
- Assisted in the preparation of meals according to dietary restrictions or preferences
- Supported emotional well-being of patients by providing companionship and active listening skills
- Responded promptly to call lights and requests for assistance from patients
- Provided comfort measures such as positioning pillows or blankets for optimal patient comfort
- Performed basic medical procedures such as taking blood pressure readings or collecting specimens for testing purposes
- Escorted patients to appointments within the facility or off-site as needed
- Assisted in post-mortem care including cleaning the body respectfully
- Implemented fall prevention strategies through regular monitoring of high-risk individuals
- Demonstrated empathy towards patients' physical discomforts while maintaining professionalism at all times
- Participated in interdisciplinary meetings to discuss patient progress and contribute insights from direct observation
Forklift Operator and Material Handler
MAU Kimberly Clark
Neenah, WI
07.2019 - 01.2020
- Operated forklift to safely and efficiently move materials, products, and equipment throughout the warehouse
- Loaded and unloaded trucks using forklift, ensuring proper stacking and securing of items
- Performed routine maintenance on forklifts to ensure optimal performance and safety
- Utilized handheld scanners to accurately track inventory levels and update database records
- Safely transported hazardous materials in compliance with company policies and government regulations
- Closely inspected incoming shipments for damage or discrepancies, promptly reporting any issues to supervisors
- Collaborated with team members to prioritize tasks based on production schedules and customer demands
- Maintained a clean and organized work area, adhering to 5S principles of workplace organization
- Packed orders according to specifications, ensuring accuracy in item selection, quantity, and labeling
- Assisted in conducting physical inventories by counting stock items manually or using electronic devices
- Demonstrated knowledge of different types of pallets (wooden vs. plastic) and their appropriate usage
- Frequently exceeded productivity targets by efficiently completing assigned tasks within designated timeframes
- Leveraged strong attention to detail when verifying product codes, lot numbers, expiration dates, etc
- Investigated root causes of inventory discrepancies through careful analysis of data records
- Collaborated with shipping department to ensure timely delivery of goods while minimizing errors or delays
- Maintained accurate documentation of daily activities such as material movements, inspections performed, etc
- Served as a reliable resource for colleagues seeking assistance with operating machinery or troubleshooting issues
CNA - Certified Nursing Assistant
Staffworks Group - D.B.A Nicolet Staffing
Schofield, WI
11.2014 - 12.2019
- Provided care across multiple healthcare settings including long-term care, dementia units, and in-home care
- Monitored vital signs, assisted with ADLs, and documented patient information
- Administered medications and supported patient mobility and hygiene
- Collaborated with healthcare teams to ensure quality patient outcomes
Machine Operator
QPS neenah paper
Neenah, WI
10.2017 - 05.2018
- Operated and monitored machinery to ensure efficient production
- Inspected products for defects and maintained quality standards
- Assisted in troubleshooting minor equipment issues
CNA - Certified Nursing Assistant
Alliance Service, Inc.
Oshkosh, WI
09.2016 - 10.2017
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
- Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines
- Performed basic first aid procedures in emergency situations until further medical help arrived
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
- Aided in physical therapy exercises prescribed by therapists to improve patient mobility
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
- Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
- Escorted patients safely throughout the facility during transfers or appointments outside their rooms
- Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
- Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities
Shift Leader/Manager
Subway
Antigo, WI
06.2014 - 09.2016
- Supervised daily operations, staff performance, and customer service
- Managed cash handling, inventory, and store operations
- Trained new employees and resolved customer concerns
- Maintained cleanliness, food safety, and operational standards
Waitress
Perkins Restaurants & Bakery
Schofield, WI
02.2013 - 04.2014
- Provided excellent customer service in a fast-paced dining environment
- Managed orders, payments, and customer interactions
- Maintained cleanliness and adhered to food safety standards
Customer Service Representative
Walgreens
Menasha, WI
02.2011 - 07.2012
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements
- Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
Cashier
Target
Appleton, WI
09.2010 - 01.2011
- Maintained confidentiality of sensitive financial information during transactions
- Trained new employees on operating cash registers effectively
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
CNA - Technical school
Fox Valley Technical College
Appleton, WI02-2012
High school diploma - GED
Menasha High School
Menasha, WI06-2011
Skills
- Continuous improvement
- Senior care
- Leadership
- Decision making
- Bakery
- One-on-one interaction facilitation
- Basic math
- Manufacturing facility
- Time management
- Sanitation
- Working with individuals with mental health conditions
- Mobile devices
- Community engagement
- Toileting assistance
- Mechanical troubleshooting
- Nursing
- Healthcare compliance
- Sanitation procedures
- Behavioral interventions
- Operating systems
- Process improvement standards
- Implementation
- Forklift
- Technical Proficiency
- Staff development
- Shift management
- State healthcare regulations
- OSHA
- Long-term care facility experience
- Computer skills
- Productivity software
- Maintaining patient confidentiality
- Interpersonal skills
- Oral hygiene
- Microsoft Office
- Assembly line
- Overseeing training
- Manufacturing company experience
- Teamwork
- Meal preparation
- Food & beverage production
- Quality control
- Senior living facility experience
- Outdoor work
- Fair Housing regulations
- Workplace health and safety regulatory compliance
- Working with children
- Math
- Team management
- Computer literacy
- Customer returns handling
- Dental terminology
- Social media platforms
- Assisted living
- Nursing home experience
- Quality standards in production
- Factory process monitoring
- Manufacturing
- Working with geriatric patients
- Food processing
- Team development
- Serving
- POS
- Documentation review
- Cooking
- Caregiving
- Working with people with disabilities
- Assisting with ADLs
- Team leadership
- Mobility assistance
- Food handling
- Vital signs
- Patient personal care assistance
- Healthcare team management
- Dementia care
- Medication management
- First aid
- Care plans
- Patient monitoring
- Long-term care regulations
- Industrial equipment troubleshooting
- Complaint handling
- Packaging
- Driving
- Front desk
- Memory care
- Warehouse experience
- Food safety
- Alzheimer's care
- Resident's rights
- Patient interaction
- Patient care
- Manufacturing management
- Customer complaint resolution
- Property management tools
- Patient observation
- Communication skills
- Meal assistance
- Management
- Heavy lifting
- Cleaning
- Customer service
- Medication administration
- Restaurant experience
- Delegation
- Home care
- Attention to detail
- ERP systems
- Collaborate with healthcare professionals
- Recruiting
- Personal grooming assistance
- Bathing assistance
- Fiberglass
- Merchandising
- Safety standards in production
- Geriatrics
- GMP
- Plastics
- Task prioritization
- Laundry
- Administrative experience
- Computer operation
- Retail management
- Assembly
- Cash register
- Factory operations documentation
- Regulatory compliance
- OSHA (regulatory compliance area)
- Home health
- Consultative selling
- Safe work practices
- Customer relationship building
- Food production
- Training and mentoring
- Goal oriented
- Staff management
- Employee motivation
- Decision-making
- Strategic planning
- Inventory control
- Complex Problem-solving
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Process improvement
- Relationship building
- Policy enforcement
- Schedule development
- Priority management
- Conflict resolution
- Inventory oversight
- [Software] experience
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Teamwork and collaboration
- Staff education
- Problem-solving
- Excellent communication
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CBRF Medication Administration Present
- CBRF Fire Safety Present
- CBRF First Aid and Choking Present
- CBRF Standard precautions Present
- First Aid Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Supervisor
Mayberry Manor Assisted Living
07.2025 - 12.2025
Resident Assistant (RA)
Mayberry Manor assisted living
12.2024 - 07.2025
Material Handler
The Toro Company
08.2023 - 12.2023
Material Handler
Generac Power Systems
02.2023 - 07.2023
Caregiver/CNA
Mayflower assisted living
02.2020 - 06.2021
Sales Consultant
Luminess Air
01.2020 - 02.2021
Forklift Operator and Material Handler
MAU Kimberly Clark
07.2019 - 01.2020
CNA - Certified Nursing Assistant
North Central Health Care
01.2018 - 02.2020
Machine Operator
QPS neenah paper
10.2017 - 05.2018
CNA - Certified Nursing Assistant
Alliance Service, Inc.
09.2016 - 10.2017
CNA - Certified Nursing Assistant
Staffworks Group - D.B.A Nicolet Staffing
11.2014 - 12.2019
Shift Leader/Manager
Subway
06.2014 - 09.2016
Waitress
Perkins Restaurants & Bakery
02.2013 - 04.2014
Customer Service Representative
Walgreens
02.2011 - 07.2012
Cashier
Target
09.2010 - 01.2011
High school diploma - GED
Menasha High School
CNA - Technical school
Fox Valley Technical College
Additional Information
Authorized to work in the US for any employer
Certifications
CBRF Medication Administration and Management
CBRF Fire Safety
CBRF First Aid and Choking
CBRF Standard Precautions
CNA license ( Lapsed)