Alexandra Machado
Summary
Looking for an opportunity to encourage my growth in business and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
02.2025 - Current
- Crafted high-quality beverages while adhering to standardized recipes & procedures.
- Trained new baristas on beverage preparation & customer service protocols.
- Provided exceptional customer service, fostering a welcoming environment for guests.
- Collaborated with team members to streamline operations during peak hours.
Fitness Coach
FitClub
07.2024 - Current
- Educated clients on nutrition & lifestyle choices, enhancing overall wellness.
- Utilized fitness technology to optimize workout plans & monitor client engagement effectively.
- Implemented new training techniques, improving client satisfaction through innovative approaches.
Shift Supervisor
Starbucks
08.2022 - 10.2024
- Supervised daily operations, ensuring efficient workflow & high-quality customer service.
- Implemented inventory management practices to reduce waste & improve stock accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction & loyalty.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Customer Service
EoS Fitness
02.2022 - 02.2023
- Maintained excellent customer service with timely deliveries & professional communication.
- Facilitated ongoing communication between staff to maintain a cohesive team environment focused on delivering quality service.
Reservation Pool Manager
The Cosmopolitan
05.2022 - 08.2022
- Manage all reservations, food & beverages, cabana & daybed sales.
- Manage a high volume of luxury guests & casino V.I.P.'s.
- Selling of cabanas & daybeds reaching daily goal- $39,000 in one day.
Catering & General Manager
Cafe Zupas
05.2019 - 02.2022
- Managing, training, hiring, scheduling 30+ employees, marketing & sales.
- Knowledge of revenue, profits, & loss.
- Coach & manage FOH and BOH food safety, hygiene and checklists.
- Formation of large & small personalized catering events up to $20,000.
Education
Social Work
University of Nevada, Las Vegas
05.2022
Psychology
College of Southern Nevada
05.2021
Skills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Team leadership
- Conflict mediation
Certification
- AAAI/ISMA sports medicine & personal training x13
- AHA CPR certified
Accomplishments
- 3x 1st place Bodybuilding Competitor
- AAAI/ISMA Sports Medicine & Personal Trainer 13x
- AHA CPR Certified
Community
- 1st place Wellness Bodybuilding Competitor, 2025
- Respiratory Therapy Rehabilitation Center
Timeline
Barista
Starbucks
02.2025 - Current
Fitness Coach
FitClub
07.2024 - Current
Shift Supervisor
Starbucks
08.2022 - 10.2024
Reservation Pool Manager
The Cosmopolitan
05.2022 - 08.2022
Customer Service
EoS Fitness
02.2022 - 02.2023
Catering & General Manager
Cafe Zupas
05.2019 - 02.2022
Psychology
College of Southern Nevada
Social Work
University of Nevada, Las Vegas