Alexandra Mairs
Matawan,NJ
Overview
11
11
years of professional experience
Work History
General Manager
Chill Bar and Lounge
05.2015 - Current
- Directed daily operations to ensure exceptional customer service and satisfaction.
- Implemented cost control measures, enhancing profitability while maintaining quality standards.
- Oversaw staff recruitment, training, and performance evaluations to build a high-performing team.
- Established operational policies and procedures to enhance workplace safety and compliance standards.
- Fostered relationships with vendors to negotiate favorable contracts and optimize purchasing decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Dental Office Manager
Aspen Dental
02.2021 - 05.2025
- Managed staff performance, providing mentorship and training to enhance team productivity.
- Implemented process improvements that streamlined administrative workflows, reducing wait times.
- Oversaw compliance with dental regulations and standards, ensuring a safe environment for patients and staff.
- Developed and maintained office budgets, monitoring financial performance to drive cost efficiencies.
- Analyzed operational metrics to identify areas for improvement and drive strategic initiatives.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Customer Service Representative
Amazon
05.2019 - 01.2021
- Assisted customers with inquiries and product information, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Utilized Amazon's internal tools to track orders and manage customer accounts.
- Collaborated with team members to streamline service processes, improving response times.
- Provided training support for new staff, fostering a collaborative work environment.
- Contributed to team objectives by achieving individual performance targets consistently.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Obchodná Akadémia
Humenne, Slovakia Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Bilingual communication
- Translation and interpretation
- Time managment
Languages
Slovak
Native or Bilingual
Polish
Limited Working
Czech
Full Professional
Timeline
Dental Office Manager
Aspen Dental
02.2021 - 05.2025
Customer Service Representative
Amazon
05.2019 - 01.2021
General Manager
Chill Bar and Lounge
05.2015 - Current
High School Diploma -
Obchodná Akadémia