Alexandra Marcano
Brandon,FL
Overview
14
14
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
HCA Healthcare Hospital
Brandon, FL
10.2020 - Current
- Performing basic medical tasks like measuring and recording vital signs
- Listening to patients' concerns and reporting them to nurses or other colleagues
- Turning, moving, or relocating patients as necessary for comfort or medical care
- Helping patients with daily tasks, like getting dressed or eating meals
- Assisting patients with personal hygiene, like bathing or using the restroom
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
PCT (Patient Care Technician)
averhealth
Tucson, AZ, US
10.2019 - 10.2020
- Handle facilitating observed urine specimen collection of patients and for conducting breath alcohol testing in a quality customer service-centered manner
Patient Sitter/Caregiver
Memorial Hospital of Tampa
Tampa, FL, US
08.2019 - 10.2019
- Supervising patients in your care without distraction
- Alerting nurses when patients need help or intervention
- Providing emotional support and companionship to patients
- Monitoring vital signs and detecting changes in the condition of patients
Cocktail Server/Waitress
Hard Rock Seminole Hotel & Casino
Tampa, FL, US
05.2012 - 04.2018
- Ensure a hospitable atmosphere, and maintain cleanliness of lounge and service areas
- Collect accurate payment from the guest and deposited the exact amount of sales
- Handle customer service issues in a professional manner
Billing & Retention Customer Service Specialist
Verizon/Alorica
Tampa, FL, US
01.2011 - 01.2012
- Obtain and examine all relevant information in order to assess validity of customer complaints and to determine possible causes and solutions
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Contact customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments
- Resolved customers' service and billing complaints by performing activities such as crediting accounts, refunding money, and adjusting bills
Education
High school or equivalent -
Skills
- Caregiving
- Customer Service
- CNA
- CPR
- Data Entry
- Microsoft Word
- Receptionist
- Medical Terminology
- Vital Signs
- Filing
- Billing
- Medical Records
- Bartender Experience
- Hospital Experience
- Patient Care
- Environmental Services
- Computer skills
- Nursing
- Acute care
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Basic Life Support (BLS), 01/01/22, 01/01/24
- CNA/HHA Certification
- CPR Certification
- CPI, 01/01/22, 01/01/24
- PCT, Present
Additionalinformation - Bilingual
True
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PCT (Patient Care Technician)
HCA Healthcare Hospital
10.2020 - Current
PCT (Patient Care Technician)
averhealth
10.2019 - 10.2020
Patient Sitter/Caregiver
Memorial Hospital of Tampa
08.2019 - 10.2019
Cocktail Server/Waitress
Hard Rock Seminole Hotel & Casino
05.2012 - 04.2018
Billing & Retention Customer Service Specialist
Verizon/Alorica
01.2011 - 01.2012
High school or equivalent -
- Basic Life Support (BLS), 01/01/22, 01/01/24
- CNA/HHA Certification
- CPR Certification
- CPI, 01/01/22, 01/01/24
- PCT, Present