Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantoria Campbell

DeLand,FL

Summary

Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Professional Customer Service Representative with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PCT (Patient Care Technician)

AdventHealth Daytona Beach
Daytona Beach, FL
08.2024 - Current
  • I am a certified PCT/CNA I am responsible for doing patient care, toileting, bathing, dressing or even assisting with Daily activities. I am also responsible for patient Vitals rather it is Q2 or Q4

Customer Service Representative

UnitedHealthcare
DeLand, FL
10.2022 - 08.2024
  • Provide customer service to members regarding their insurance plan and insurance claims. Answer any questions they may have and assist in a timely manner

Home Health Aide

Home Health
DeLand, FL
05.2017 - 10.2022
  • - Provide direct patient care, including assistance with daily activities, vital signs monitoring, and maintaining patient hygiene.
  • - Collaborate with healthcare team members to ensure the highest level of patient comfort and safety.

Customer Service Representative

Convergys Inbound Call Center
Lake Mary, FL
11.2016 - 11.2017
  • Provided inbound customer support for PayPal users, assisting with sending and receiving funds, account access issues, and general account inquiries. Delivered clear, accurate solutions while ensuring account security, maintaining confidentiality, and providing a high level of customer satisfaction in a fast-paced call center environment.

Education

High School Diploma -

Deland High School
DeLand, FL
05-2016

Skills

  • Office experience
  • Nursing
  • Home Care
  • Vital Signs
  • Hospital Experience
  • Caregiving
  • Patient Care
  • Blood glucose testing
  • Microsoft Excel
  • Microsoft outlook
  • Live chat support
  • Technical support
  • Customer service
  • Claims processing

Certification

  • BLS Certification
  • CNA
  • Driver's License

Timeline

PCT (Patient Care Technician)

AdventHealth Daytona Beach
08.2024 - Current

Customer Service Representative

UnitedHealthcare
10.2022 - 08.2024

Home Health Aide

Home Health
05.2017 - 10.2022

Customer Service Representative

Convergys Inbound Call Center
11.2016 - 11.2017

High School Diploma -

Deland High School
Shantoria Campbell