Alexandra Martin
Nashville,TN
Summary
Client relationship professional with experience in account support, cross-functional coordination, and data analysis. Supports clients by gathering requirements, resolving issues, and turning large datasets into reports and insights that improve service, data quality, and business decisions.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Client Relationship Associate
Management Science Associates
04.2024 - Current
- Collaborated with cross-functional teams (developers, designers, etc.) and clients to gather feedback, define requirements, and ensure alignment on product direction.
- Enhanced client comprehension of data needs to improve service alignment.
- Coordinated with internal groups to resolve complex client issues, enhancing service levels.
- Developed new reports and streamlined data processes to enable clients to achieve business improvements.
- Oversaw complex cross-functional programs involving multiple stakeholders while effectively communicating with internal teams to meet deadlines.
- Analyzed large datasets in order to find relationships among data; raised strategic questions and generated business insights.
- Assessed existing database structure and developed plans for improving data integrity and accuracy.
- Designed and implemented a client training curriculum during product rollout.
Client Relationship Specialist
Management Science Associates
10.2022 - 04.2024
- Built sustainable relationships and trust with client accounts using open and interactive communication.
- Collaborated with clients to identify business needs and designed tailored solutions to effectively address those needs.
- Delivered standard reports to clients and fulfilled requests for ad hoc reports, ensuring timely access to relevant data.
- Cultivated expertise in data analysis and utilization of the company's analytical tools to enhance client insights.
- Designed reports and conducted analysis of data in order to identify trends, patterns, and insights.
Life Claims Representative
New York Life Insurance Company
02.2022 - 10.2022
- Assessed and processed high volume life insurance claims, ensuring accuracy and compliance with regulations.
- Applied knowledge of state laws governing life insurance policies to ensure accurate claims payment decisions.
- Researched complex issues related to policy interpretation and regulatory requirements to clarify claim processing.
- Corresponded with beneficiaries, employers, police, and physicians to resolve claim status and facilitate timely settlements.
- Maintained claim files, such as records of settled claims and inventory of claims requiring detailed analysis.
- Performed data entry tasks accurately and efficiently using specialized software programs.
Marketing Ambassador
Fraternity and Sorority Marketing Committee
Pittsburgh, PA
01.2020 - 12.2020
- Developed social media marketing strategies at all stages, including conceptual, planning, and final implementation.
- Conceptualized and prepared graphics, videos, and social media posts to enhance engagement.
- Monitored and posted weekly on social media to engage users and increase follower count.
- Collaborated with Fraternity and Sorority organizations to promote events throughout the semester.
Education
Bachelor of Arts - Communication Rhetoric
University of Pittsburgh
PA12-2021
Skills
- Client relationship management
- Account management
- Requirements analysis
- Product expertise
- Cross-functional collaboration
- Business analytics
- Analytical thinking
- Process optimization
- Data verification
- Microsoft 365 (Excel, Power BI, Outlook, SharePoint, etc)
- CRM software (NetSuite, Oracle HCM, SuiteProjects Pro, Docusign)
- Project management software (Jira, Confluence, ChangeGear)
- AI proficiency (Copilot, ChatGPT, Claude)
- Training development
Certification
Mastering Excel Functions & Formulas
Volunteer Experience
LEAD Charter School, Soccer Coach, Nashville, TN, 2024-Present
Timeline
Client Relationship Associate
Management Science Associates
04.2024 - Current
Client Relationship Specialist
Management Science Associates
10.2022 - 04.2024
Life Claims Representative
New York Life Insurance Company
02.2022 - 10.2022
Marketing Ambassador
Fraternity and Sorority Marketing Committee
01.2020 - 12.2020
Bachelor of Arts - Communication Rhetoric
University of Pittsburgh