Allie Martin
Bakersfield,CA
Summary
Detail-oriented and dependable professional with experience in administrative support, customer service, and records management. Recognized for strong problem solving-skills with a willingness to learn, take initiative, and help process improvement. Works well with others and is committed to providing accurate, quality work.
Overview
4
4
years of professional experience
Work History
Senior Financial Services Coordinator
California Aeronautical University
Bakersfield, CA
08.2024 - Current
- Guide students through financial aid inquiries and documentation processes to facilitate access to funding.
- Identify opportunities to improve existing processes, communication templates, and tracking tools to streamline workflow.
- Collaborate with teams to enhance communication and efficiency.
- Manage financial aid application processing to enable prompt disbursement of funds.
- Perform required calculations and compile and sort documents into both virtual and paper files.
- Handle sensitive student information with discretion, integrity, and adherence to institutional policies and federal regulations.
- Review student financial information and documentation to determine eligibility and identify appropriate next steps.
- Provide strong customer service to students and families.
Front Desk Receptionist
Opulent Day Spa
Bakersfield, CA
11.2023 - 08.2024
- Answered incoming calls, directed callers to correct staff, and relayed questions and messages.
- Kept reception and spa areas clean and organized.
- Checked in clients and delivered excellent customer service to guests.
- Processed payments and completed checkout transactions.
Temporary Bookseller
Bakersfield College
Bakersfield, CA
07.2022 - 09.2022
- Processed sales transactions using point-of-sale systems and cash handling procedures.
- Shelved merchandise and organized bookstore inventory by course and department.
- Supported store opening and closing tasks, including cash reconciliation and cleanup.
- Greeted customers as they entered the store, providing friendly customer service.
Education
Bachelor of Arts - Psychology
California State University, Bakersfield
Bakersfield, CA05-2023
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA05-2021
Skills
- Financial aid processing
- Attention to detail
- Document processing
- Problem solving
- Team collaboration
- Effective communication
- Customer service
Timeline
Senior Financial Services Coordinator
California Aeronautical University
08.2024 - Current
Front Desk Receptionist
Opulent Day Spa
11.2023 - 08.2024
Temporary Bookseller
Bakersfield College
07.2022 - 09.2022
Bachelor of Arts - Psychology
California State University, Bakersfield
Associate of Arts - Psychology
Bakersfield College