Alexandra Mathews
Tacoma,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Legal Secretary/Legal Transcriptionist
Cassidy & Mueller, P.C
Peoria, IL
01.2019 - 08.2019
- Transcribed legal documents and correspondence.
- Prepared legal correspondence and wrote professional letters for attorneys.
- Answered all incoming calls and directed callers on a multi-line system.
- Collected and processed documents for court hearings and depositions.
- Filed legal documents electronically through the Peoria and Tazewell County Courts.
- Coordinated court hearings and depositions with other parties.
Front Desk Receptionist/Administrative Assistant
Housing Authority of Champaign County
Champaign, IL
05.2016 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented new filing system consisting of 300+ files for the entire office.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and processed documents for case specialists.
- Corresponded with clients through email, telephone, or postal mail.
Lead Receptionist
BJ Grand Salon & Spa
Champaign, IL
07.2016 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and transferred callers to appropriate personnel.
- Completed daily and bi-monthly inventory reports.
- Operated cash register and completed bank deposits.
File Clerk
Fleming & Umland Law Firm
Peoria, IL
08.2015 - 05.2016
- Responsible for filing all legal documents in the office.
- Delivered time sensitive and highly confidential documents to surrounding law offices.
Education
Richwoods High School
Peoria, Illinois2016
Skills
- Invoice Preparation
- Customer Service
- Legal Transcription
- MS Office Proficiency
- Workers' Compensation and Real Estate Law
- 80 WPM Typing Speed
- Court Appearance Support
Timeline
Legal Secretary/Legal Transcriptionist
Cassidy & Mueller, P.C
01.2019 - 08.2019
Lead Receptionist
BJ Grand Salon & Spa
07.2016 - 08.2018
Front Desk Receptionist/Administrative Assistant
Housing Authority of Champaign County
05.2016 - 01.2019
File Clerk
Fleming & Umland Law Firm
08.2015 - 05.2016
Richwoods High School