Alexandra Mendez
Gaithersburg,MD
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing patient care, and demonstrating problem-solving and effective communication in a fast-paced healthcare environment. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Denta Patient Representative
CCI
Gaithersburg, MD
11.2023 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Trained new staff on filing, phone etiquette and other office duties.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Performs other clerical support functions; scanning, scheduling and documentation of appointments or referrals, completes medical records release forms. Prints provider schedule the day before.
Accounting Administrator Assistant
Jim Coleman
Bethesda, MD
07.2022 - 08.2023
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Screened phone calls to take messages and route calls to appropriate personnel.
Receptionist
Fitzgerald
Bethesda, MD
09.2021 - 06.2022
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier/Hostess
Hook & Reel Seafood
Gaithersburg, MD
08.2020 - 08.2021
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Screened phone calls to take messages and route calls to appropriate personnel.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.2021
Skills
- Document Control
- Multi-Line Telephone Systems
- Accounting Techniques
- Verbal and Written Communication
- Credit and Cash Transactions
- Time Management
- Active Listening
- Scheduling appointments
- Privacy and confidentiality
- Customer service
- Insurance verification
Languages
Spanish
Full Professional
Skills
- Visitor Check-In
- Data Entry Documentation
- Customer and Client Relations
- Records Management Systems
- Cash Deposit Preparation
Timeline
Denta Patient Representative
CCI
11.2023 - Current
Accounting Administrator Assistant
Jim Coleman
07.2022 - 08.2023
Receptionist
Fitzgerald
09.2021 - 06.2022
Cashier/Hostess
Hook & Reel Seafood
08.2020 - 08.2021
High School Diploma -
Gaithersburg High School