Jessica Bobadilla
Fontana,CA
Summary
Capable Patient Service Representative with 7 years of experience in healthcare serving diverse needs of patients through active communication and responsive engagement. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
14
14
years of professional experience
Work History
Patient Service Representative (remote)
SAC Health System
2022.07 - Current
- Utilize Epic to schedule appointments.
- Facilitate communication between patients and various departments and staff.
- Serve as subject matter resource, providing information related to medical appointments, for various departments.
- Verify & update patient demographics.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
- Documented calls and appointments using Excel.
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Fulfill provider schedules & work on revisions when needed.
Pediatric Receptionist
SAC Health System
2018.10 - 2022.07
- Answer all phone calls in a professional and courteous manner
- Perform all duties within HIPAA regulations
- Schedule appointments between doctors and patients
- Check patients in
- Verify insurance one day prior to appointment date.
- Collect payments when needed.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with patients and updated client records.
Cash Wrap Specialist Coach
Coach Outlet
2017.08 - 2018.12
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Worked flexible hours; night, weekend, and holiday shifts.
Dental Receptionist
Huntington Park Dental
2015.02 - 2017.04
- Dentistry & Orthodontics
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Managed a multi-line phone system and pleasantly greeted all patients.
- Directed patient questions to appropriate staff and medical professionals.
- Verified patients eligibility prior to appointment.
- Followed up on unresolved account balances to bring revenue in for the office.
- Managed dentists, hygienist, & orthodontist schedules
- Filled in cancellations and no shows.
- Accurately maintained all patient records including personal & medical information.
- Prepared dental and orthodontic charts prior to patients appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Caregiver
IHSS In Home Support Service
2013.09 - 2015.02
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Massage Therapist
Cozy Spa
2013.04 - 2013.07
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Prepared oils and lotions for massages.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
Cashier Host/Hostess
Golden Corral Restaurant
2012.06 - 2013.02
- Greeted customers
- Answered phones to provide hours of operation, special event inquiries, screen calls for management, and book/ confirm reservations
- Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment
- Answered questions about the service, restaurant history and food menus
- Performed transactions in a cordial, efficient and professional matter
- Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
Cashier/Softlines Associate
Kmart
2011.09 - 2012.06
- Stocked and replenished merchandise according to store merchandise layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Explained information about the quality, value and style of products to influence customer buying decisions
- Operated a cash register for cash, check, and credit card transactions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier/Hostess/Waitress
La Hacienda Restaurant
2009.11 - 2011.08
- Process customer payments by cash, debit, gift, and credit card
- Inquire about guest experience and resolve any issues
- Answer telephone calls regarding reservations, menu questions, and business information
- Take orders to-go orders by phone and in person
- Coordinate with hostess, floor, and kitchen staff regarding special customer requests
- Fill in for hostess as needed and assist with dining room arrangements.
Education
Certification - Massage therapy
Everest College
Alhambra, CA2014
High School Diploma -
Academy Del Sol High School
Alamogordo, NM2012
Skills
- Receptionist (7 years)
- Dentrix
- Document Control
- Meeting Preparation
- Dental Receptionist
- Office Administration
- Epic
- Primary Care Experience
- Multi-line Phone Systems
- Medical Scheduling
- Dental Receptionist (2 years)
- Insurance Verification
Additional Information
- Willing to relocate to: El Paso, TX, Authorized to work in the US for any employer
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Service Representative (remote)
SAC Health System
2022.07 - Current
Pediatric Receptionist
SAC Health System
2018.10 - 2022.07
Cash Wrap Specialist Coach
Coach Outlet
2017.08 - 2018.12
Dental Receptionist
Huntington Park Dental
2015.02 - 2017.04
Caregiver
IHSS In Home Support Service
2013.09 - 2015.02
Massage Therapist
Cozy Spa
2013.04 - 2013.07
Cashier Host/Hostess
Golden Corral Restaurant
2012.06 - 2013.02
Cashier/Softlines Associate
Kmart
2011.09 - 2012.06
Cashier/Hostess/Waitress
La Hacienda Restaurant
2009.11 - 2011.08
Certification - Massage therapy
Everest College
High School Diploma -
Academy Del Sol High School
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